Customer Service Representative: Part-Time
The Landline Company
Minneapolis-St. Paul International Airport
Landline is an innovative transportation company connecting customers in Duluth and Mankato to affordable air travel at Minneapolis-St. Paul International Airport through our partnership with Sun Country Airlines. Passengers travel to Minneapolis on state-of-the-art luxury motor coaches and enjoy seamless luggage transfer to and from Sun Country flights on Landline journeys.
Care for our communities. Be obsessive about the needs of our customers. Take care of each other and ourselves. Operate with kindness, integrity and ingenuity.
We are seeking a part-time Customer Service Representative to join our team! You will be responsible for assisting Landline customers at Minneapolis-St. Paul International Airport in a welcoming and professional manner.
Greets customers and provides information about Landline’s services
Answers customer questions and resolves customer concerns
Enters passenger information into reservations systems
Documents and updates customer records based on interactions
Loads and removes customer baggage from Landline vehicles and baggage carousels
Develops and maintains knowledge of Landline’s products and services
Carries out Ground Security Coordinator functions when needed
All other duties as assigned
High School Diploma, GED or equivalent education required
College course work or degree would be an asset
Previous experience in customer service, sales, or other related fields
Experience working with an airline Passenger Service System is preferred
Ability to work a variety of shifts including nights, weekends, holidays, and overtime
Ability to build rapport with customers
Ability to prioritize and multitask
Positive attitude, strong work ethic and professional demeanor
Excellent written and verbal communication skills
A willingness to learn new systems and be flexible in tough situations
Ability to lift up to 50lbs
Must complete a pre-employment drug screen, comprehensive background check and/or fingerprinting to comply with company security requirements
Must successfully complete FAA criminal background checks to qualify for access privileges to the airport security identification display area (SIDA)
Job Type: Part-time
Salary: $15.00 to $18.00 /hour
The Landline Company is an Equal Opportunity Employer
Available shifts and compensation: We have available shifts all days of the week. Compensation depends on your experience.
About The Landline Company: Landline was founded in 2018 by a team of transportation industry veterans. By redefining the regional transportation model, we’re providing a convenient and affordable ground transportation option to connect communities in Minnesota with flights out of Minneapolis-St. Paul International Airport through our partnership with Sun Country Airlines. Learn more about us at https://landline.com.
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