BUSINESS CALL CENTER REPRESENTATIVE - Full-Time, 8am-5pm M-F

Mass Markets - Iowa City, IA3.2

Full-time$14 an hour
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POSITION OVERVIEW
Our growing team needs an experienced Business Call Center Representatives who will increase customer satisfaction and support the sales process for commercial clients. Professionally represent one of our largest partners, answering inbound or making outbound calls while using Microsoft Suite products to communicate details. You’ll learn the latest B2B customer service and selling techniques as you make a name for yourself on our team.

Position Schedule: 8am-5pm Mon-Fri. Located in Iowa City, IA 52240.

SCHEDULE
NEED A SCHEDULE THAT WORKS WITH YOUR LIFE?

This is a full-time position, working 8am - 5pm Monday through Friday. We offer other positions with more flexible schedules on our careers page. Please apply and reach out to our Talent Acquisition Specialist for more details.

POSITION RESPONSIBILITIES
WHAT DOES AN B2B CALL CENTER REPRESENTATIVE DO?

Your primary responsibility is to learn the products, services, and customers while increasing customer satisfaction on B2B accounts you manage. In this role, you will educate and engage customers about the benefits of our client’s products and services, relying on state-of-the-art contact center technology, learning the latest B2B customer service and sales strategy. Professionally represent while becoming a brand ambassador for one of the largest, most recognizable brands in the country.

Our experienced Business Call Center Representatives are responsible for the following:

Understand customers’ needs and communicate solutions
Learn then master customer service and sales abilities
Build relationships and professionally represent partners
Collaborate with team leaders to improve the process
Increase the customer experience and drive sales
Become a brand ambassador and grow account volume

CANDIDATE QUALIFICATIONS
WONDER IF YOU HAVE WHAT IT TAKES?

Mass Markets provides all new employees with paid, world-class training. Qualified candidates will be willing to learn new products, processes, and technology. Candidates should be positive, driven, and confident individuals that will represent the company and its customers professionally always. Experience in customer care, sales, or phone-based roles is a plus but not required.

Other experienced B2B Call Center Representative Qualifications Include:

High school diploma or equivalent
Must have the ability to learn customer service software applications
Proficient with basic PC skills and Microsoft Office Suite products
Effective communication skills
Problem-solving and analytical ability
Ability to multi-task in a fast paced environment
Highly reliable, good attendance
Minimum 18 years of age
Previous experience in retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, collections, customer service, food service, or office/administrative roles is preferred, but not required since we train the right candidate for the job.

COMPENSATION DETAILS
WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At Mass Markets we believe that hard work should pay off, so we make sure that our compensation and total rewards are exceptional. Our people are not just employees, they are our most important resource! Standard starting compensation includes a base hourly wage commensurate with experience, an hourly attendance bonus, and a weekly performance bonus. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year.

Employees earn generous paid time off as well as paid holiday’s and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include cash uploads to company issued Visa card, prizes such as computers, tablets, phones, TV’s, trips, tickets, and even cars.

All employees are eligible for MEC medical plans after 30 days and group medical, dental and vision benefits after 90 days. Optional Roth IRA retirement accounts, Term Life Insurance, and Whole Life Insurance plans are available to all employees each open enrollment period.

Total Rewards Breakdown
Competitive Starting Compensation Weekly Bonus Opportunity Daily Contest Payouts
Weekly Pay Cycles Paid Time-Off Full-Benefits (Medical, Dental, Vision)
Multiple Job Types to Choose From Growing Company with Fortune 50 Clients Paid New Hire and Continuous Improvement Training
Daily, Week, and Quarterly Recognition Company Debit Card (With Daily Cash Uploads) Paid Holidays
Retirement IRA Options Guaranteed Issue Term Life Insurance Whole Life Insurance Investment Options
Regular Raises and Career Progression Flexible Scheduling Options Employee Development and Advancement Programs
Employee Discount Program Fun, Engaging Work Environment Cash and Prize Incentives
Modern Work Environment Casual Dress Code Relocation Potential

ABOUT US
MASS MARKETS

Mass Markets, an MCI Company, is a world leader in advanced, tech-enabled B2B, B2C and H2H contact center telesales, customer care and digital services. With a culture built on customer experience, we are committed to excellent customer interactions that create value for our clients. Since 2003, Mass Markets has delivered innovative, high-impact, agile, scalable, and compliant business process outsourcing services with superior quality and performance. People-powered and tech-enabled, we SAVE, SELL and SERVICE across the customer life-cycle; we SOLVE complex people, process, and technology challenges.

Mass Markets is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. Mass Markets will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

ABOUT MCI

MCI is the Parent Company for the following businesses: Gravis Apps, Mass Markets, and OnBrand24. MCI acquires and operates companies that provide tech-enabled BPO CX services, software applications, and technology to mid-market & enterprise customers. MCI is a multi-faceted tech-enabled business services supplier with a synergetic product and services portfolio and an expert leadership team. Our focus is on the development and delivery of dynamic technology, human capital, and professional services.