Customer Acquisition Analyst - Vacation Rentals

Choice Hotels - Rockville, MD3.8

Full-timeEstimated: $92,000 - $130,000 a year
EducationSkills
In the hospitality industry, people matter.

That’s why here at Choice we’re always looking for exceptional people – people who will challenge us, make our team stronger, smarter and more complete. People who know how to roll up their sleeves and tackle the job at hand; who go the extra mile to get the job done – and done well.

And do we have a job to do!

Choice Hotels entered the $100 billion vacation rental industry in February 2016 and we are seeking an exceptional entrepreneurial minded individual to play a key role using data analytics to support decision making and strategic initiatives on this start-up like team. This is a ground-up opportunity offering the selected individual the opportunity to build the necessary development tools to foster on-strategy deals, improve market knowledge and internal operations while helping drive incremental unit and revenue growth in the fastest growing hospitality sector 6 years running.

Location: This position will be based in Rockville, MD

What you will do…

This individual must be energetic, highly motivated and a self-starter. The day to day tasks will vary and priorities will change quickly. Here are a few of the top responsibilities of this role:

Working on cross-functional teams to identify and analyze key strategic marketing initiatives to facilitate new opportunities toward corporate objectives.
Performs as subject matter advisor to specified area of responsibility and constructively challenges current methods to identify areas of improvement, support established standards and deliver improved results. May design specifications of assigned initiatives and may lead in implementation
Support monthly and quarterly assessments and forecasts of organization’s financial performance against budget, financial and operational goals.
Drive continuous team improvement and implementation of best practices through all paid, earned, and owned channels.
Plan, manage, and execute digital marketing campaigns across multiple channels.
Identifies and selects user testing platforms and products and ensures program partners understand user testing tools and techniques; oversees management of platforms
Supports executive decision-making through facilitation and presentation of user testing insights and crafts recommendations that furthers program goals and objectives
Oversee entire email marketing calendar. Run day-to-day strategy and execution of our email marketing program, including crafting campaigns in Campaign Monitor creating audience segmentation's, testing assets and flows, setting up A/B experiments, and tracking results.
Provide management and support of contract agencies including work flow for RFP, scope and statement of work, contract negotiation and ongoing facilitation of relationship and related marketing managed services.

Support senior members of the Vacation Rentals Operations team & work with Choice’s Vacation Rental Platform to implement enhancements to ChoiceVacationRentals.com and define new functionality supporting full integration of Vacation Rentals to core Choice systems (Ex. CSC Web, Mobile App).
Support the development of the Choice Vacation Rentals technology platform and analyze opportunities to expand and integrate with 3rd party systems
Who you will be….

Education

Bachelor's degree in Business, Marketing, Hospitality Management, or related field required.
Minimum of two (2) years progressive work-related experience with demonstrated proficiency and understanding in one or more functions related to the position.
Experience

Preferably have experience in Vacation Rentals operations, business analysis and the ability to apply that knowledge to enhance the growth of the Vacation Rentals initiative.
Preferably have strong knowledge of the components of Vacation Rentals by Choice Hotels’ business intricacies: Google Analytics, Campaign Monitor, Paid Advertising Platforms, Google Data Studio, Drupal/CMS, Agile Scrum, etc.
Strong technical proficiency with proven experience in performance analytics. Previous working knowledge of Google Products Suite, MS Excel, PowerPoint, Word, and Tableau is strongly preferred.
Skills

Strategic: Ability to evaluate and identify opportunities from a strategic perspective (big picture). Requires an ability to communicate effectively and serve as a liaison between the Sales team and various corporate functions.
Strong project management skills and track record with ability to multi-task, self-directed, and interact effectively with stakeholders of various disciplines and levels. Demonstrated ability to build organization alignment and influence organizational changes. Ability to leverage data and create a foundation of data supported decision making.
Problem-Solving: Excellent problem-solving, analytical and quantitative skills, and experience in analytical modeling that lead to identifying opportunities and building business cases for success
Multitasking: Ability to work well under pressure and effectively handle multiple, concurrent demands and appropriately prioritize responsibilities.
Characteristics: Quickly adapt to short deadlines, high quality analysis, detail oriented, effective communication skills, trust and confidence, creative, collaborative, maintaining relationships with key stakeholders.
Performance: Must be a nimble and independent thinker and be able to deal in ambiguity. Must have the ability to help deliver insights using creativity and pragmatism with a focus on entrepreneurial execution
Values: Must be able to uphold Choice’s Values & Performance Principles of collaboration, performance excellence, sense of urgency, openness to new ideas, inclusion & diversity, integrity, customer focus, and respect.
At Choice we are looking for employees to connect the world through the power of hospitality – and we offer support, training and a collaborative workplace atmosphere that makes us a great place to bring together people, brands, and technology that enable success. Who are we looking for?

Maybe it’s you.

Must be able to uphold Choice's Values & Performance Principles of accountability, collaboration, performance excellence, sense of urgency, innovation, inclusion & diversity, integrity & trust, customer focus, and respect.