Guest Experience Leader (GEL)


Full-timeEstimated: $20,000 - $28,000 a year
McDonald's Works for Me.
I'm going places. I want to have fun, I like to be challenged, and I need a schedule that works for me.

The Job for Me – Get a job that fits your life, inspires your best, and moves you forward. Choose your hours. Pursue your education. Build your skills and be yourself.

The Team for Me – Our people want to say YES — to working with energy and purpose, learning new skills, serving delicious food and creating feel-good moments with our guests. Does this sound like you? You'll fit right in.

The Place for Me – From here, you can go further than you thought possible. Reach your goals and build your future with college tuition assistance, high school completion programs, English language courses and valuable job skills.

We are committed to being America's best first job. Let's talk. Make your move.

The Guest Experience Leader interacts with the guest at every stage of the Customer Journey
Partners with other restaurant employees to ensure that the restaurant is clean, well maintained, and properly equipped to meet guests’ needs at all times
Pays special attention to assist families with children and guests with special needs throughout the customer journey (e.g., getting down on one knee when talking to a child, carrying trays, helping to find seating)
Provides a personalized, authentic greeting/farewell to guests entering/leaving the restaurant, opening the door when possible
Stays informed and shares restaurant promotions and special offers with guests
Engages and assists guests with ordering using the self-order kiosks and can capably troubleshoot common issues
Encourages guests to download and use the Mobile Order & Pay app, and is able to answer basic questions
Assists guests with seating (e.g., retrieving high chairs) and helps with table service delivery
when able
Conducts check-ins with guests to inquire about the food and restaurant experience, ensuring
that they have everything they need (e.g., coffee refills, napkins, straws, newspapers)
Confidently handles guest concerns using service recovery and knows when it is appropriate to escalate an issue to management
Identifies potential areas of improvement or factors that may negatively impact the guest experience and shares these with management