Branch Operations Coordinator is primarily responsible for providing daily operational assistance in accordance with the guidelines and objectives set forth by the Bank. Deliver excellent customer service experiences to both prospective and existing clients while ensuring compliance requirements are met.
Works closely and provides input to the Assistant Branch Manager and Branch Manager to fulfill the daily requirements needed to continually improve branch performance. Authorized to approve within allowable limits: Wire Transfers; Overdrafts; Items on NSF report and (PNET) supply order. Has authority in the absence of the Branch Manager for all logs and monthly self assessment reports. Directly responsible for monitoring and facilitating all monetary transactions in accordance with bank policy. Oversees Financial Services Associates in the performance of their duties while providing operational approval and instruction. When applicable, responsible to ensure branch is in proof. Communicates and implements branch policies and procedures. Provides training and guidance to staff to ensure transactions are processed accurately and efficiently by using in-depth policy and procedural knowledge to also handle complex transactions and issues. Conducts daily and weekly operations, sales and service meetings and de-briefing sessions in accordance with Bank operations, sales and service standards. Establishes new accounts; interview loan applicants and assist in the application process. Has full access to confidential reports via 'Dashboard' in order to print and update various lists. Solicits and promotes new business by actively selling Bank products. Conducts tele-consulting and other sales campaigns while referring business to other units of the Bank. Positively encourages the delivery of exceptional customer service, team sales referrals and campaign participation. Follows-up on selected sales leads. Ensures product suitability as needed. With the assistance of other designated staff members, functions as primary dual control for platform, night depository processing, vault opening/closing, ATM proof and replenishment. Oversees branch scheduling and timekeeping process. Open and/or closing the branch in the absence of the Branch/Assistant Branch Manager. Cover other branches as necessary. Work weekends and/or extended hours as required. Assists with branch audits and reporting to ensure that the branch is operating in compliance with Federal and State banking requirements. Adheres to all Banking procedures and advises the Security Department of any security breaches. Participates in meetings held by Retail Regional Management; travel to work related seminars. Based on established policies and procedures, processes transactions accurately and efficiently to build customer confidence and trust. Maintains the highest individual level of customer service standards while consistently exceeding customer expectations. Lobby-leads as needed to manage customer traffic flows, customer greeting and satisfaction. Trains branch personnel and identifies and reports any employee grievances or conflicts. Create workforce stability by cultivating an engaged, spirited and performance-oriented team. Creates a positive team environment in the branch by modeling appropriate behaviors. Represents the company in various civic and community functions to further enhance its image while developing additional business contacts. ADDITIONAL COMMENTS Performs special projects, and additional duties and responsibilities as required. Where applicable and when performing the responsibilities of the job, employees are accountable to maintain Sarbanes-Oxley compliance and adhere to internal control policies and procedures.
EDUCATION AND EXPERIENCE
High school diploma or equivalent, some college preferred. Two to three years related work experience.
KNOWLEDGE, SKILLS AND ABILITIES
Broad knowledge of Bank policies and procedures, services and products. Extensive knowledge of branch operations and regulatory requirements. Excellent organizational, communication and interpersonal skills. Excellent cash-handling skills. Good analytical and problem-solving skills. Self-motivated and self-directed. Computer literate with proficiency in Microsoft Word and Microsoft Excel
ABOUT NEW YORK COMMUNITY BANCORP, INC.
New York Community Bancorp, Inc. (NYSE: NYCB) is one of the 25 largest bank holding companies in the nation, with assets of $48.3 billion and a market cap of $6.4 billion at June 30, 2017. With deposits of $28.9 billion and 255 branches in Metro New York, New Jersey, Florida, Arizona, and Ohio, NYCB also rank among the largest depositories in the United States. NYCB operates through two banks with eight local divisions - New York Community Bank a savings bank with 225 branches throughout our five-state franchise; and New York Commercial Bank which has 30 branches. With a longstanding reputation for strength, stability and service, NYCB is proud to be committed to the communities it serves. To learn more about the NYCB Family of Banks visit us at www.mynycb.com
BRANCH OUT and help recruit top talent for NYCB through the employee referral program. All NYCB employees are encouraged to submit referrals. Locate top talent right in the community where you live, work and play. Amazing individuals are all around be sure to let them know how they can become a part of the NYCB family.
NYCB is an equal opportunity employer that prohibits discrimination in hiring or terms and conditions of employment on the basis of race, color, age, sex, national origin, ethnicity, religion, marital status, disability, military status, veteran status, domestic violence victim status, gender identity or expression, sexual orientation, genetic information or any other classification protected by the federal, state, and local laws and ordinances.
This policy is applicable to all terms and conditions of employment including, but not limited to: recruitment and selection, promotion and demotion, transfer, training and development, compensation, benefits, leaves of absence and termination. When necessary, NYCB will reasonably accommodate employees and applicants with disabilities or with religious requirements necessitating accommodation.
In addition, NYCB complies with all applicable laws which govern nondiscrimination in employment in every location in which NYCB does business.