Hi, we’re GP GENERATE: a small agency with big brand clients and even bigger dreams. We’re located in Mar Vista but work remotely for now. We’re a family at our core, memes and emojis are common lingo, and we are each others’ biggest supporters. And now, we are looking for the next person to join our growing family!
We are looking for a Community Manager to join our agency team! You will be the brand steward for a large apparel/footwear client on social media: supporting the client’s social media and brand comms team through daily community management, building the brand’s fanbase loyalty through exceptional service and targeted engagement, project managing social content, providing thought leadership, and finding new, creative ways to tell meaningful stories across the digital landscape.
Duties & Responsibilities:
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Social Media Community Management Across Platforms: Engage with users online by answering all relevant comments and questions in accordance with the brand’s CM playbook
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Delete/hide comments that go against community guidelines
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Monitor potential risks and issues and report potential crises to team
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Engage with community hashtags and tagged content
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Help team identify UGC for reposting opportunities
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Potential weekend monitoring during high-volume events or crisis
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Engage with high-profile accounts and influencers seeded by the client
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Reshare relevant content from partner accounts
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Assist with executing and scheduling approved posts according to best practices across channels
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Assist with reporting and analytics for monthly reports
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Assist with keeping the CM playbook up to date
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Project manage social content delivery and feedback workflow
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Create and monitor social listening queries through agency tools(s) to uncover insights and opportunities for clients
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Provide platform and landscape insights to inform user engagement behavior patterns in idea sessions and workshops
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Continuously monitor, evaluate, and refine social strategies to ensure successful delivery against strategic goals
Requirements:
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Proven work experience as a community manager or similar role and strong understanding of the social media landscape
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Strong written communication skills. Must be able to present ideas in a clear and concise manner to team members of all levels as well as fans of all ages
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Ability to quickly identify risks and issues within the social media landscape
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Strong organizational skills and detail-oriented mindset
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Ability to identify and track relevant community KPIs
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Ability to manage any brand crises with a cool head and strategic thinking
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Ability to identify social listening opportunities for real time content
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Excited by the latest and greatest in social media and dreams big
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Experience in social media tools like Sprinklr or Sprout Social a plus
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Years of Experience: 2+
Benefits:
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Medical, dental, vision, life, 401(k)
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Year end discretionary holiday bonus
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Hybrid office schedule
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Great culture
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A place to learn and grow your career
GP Generate is an Equal Opportunity Employer
