The Senior District Leader is responsible for the operations, guest experience, team development and overall performance of the approximately 10 salons that they directly supervise. Their major function is to lead the results, team and the guest experience in their salons. They should coach and develop the team and lead by exemplifying excellent guest service and make operational decisions as if they are a business owner.
Manage from the Floor:
Travel to other salons in the district up to 4 full days each week
Ensure visibility within the salon by leading, coaching and mentoring the team during routine visits.
Development of the Team:
Recruit and train Salon Managers and Stylists. Partner with Human Resources to ensure that open positions are filled quickly with the best talent and that the team is on-boarded and receives coaching and training to continuously improve their skills and service levels.
Ensure a high level of employee satisfaction through strong leadership with the objective of retaining the best talent.
Coach and communicate with Salon Managers to develop Stylists for promotion to Salon Manager positions.
Develop Salon Managers for promotion to District Leader positions.
Support the personal development of District Leaders in the territory in a mentoring role.
Ensure that performance management is executed through recognition and coaching. Document important conversations. Measure performance and provide coaching as necessary. Terminate non-performing Salon Managers and other staff as needed.
Ensure that technical training is provided as necessary to increase performance and guest satisfaction.
Profit and Loss (P&L) Responsibility:
Achieve sales, contribution and expense goals in all salons they supervise.
Train Salon Managers on P&L responsibilities.
Utilize management information tools and analyze financial reports to identify and address trends and issues in salon performance.
Ensure that salons are visually set following company direction and that promotional displays are coordinated and executed.
Ensure that merchandise is replenished and that inventory is managed through cycle counts. Coach Salon Managers on these responsibilities for their salons.
Maximize employee hours through schedule optimization. Schedule to the needs of the business to ensure the highest level of guest satisfaction, sales performance and expense management.
Coach to the Moments of Truth service expectation. Ensure the highest level of guest satisfaction.
Handle and resolve guest concerns and issues as needed.
Salon Experience/Administrative Tasks:
Ensure Salon Managers are keeping up with the cleanliness and maintenance of their salons along with all compliance requirements applicable to state and local sanitation rules.
Enforce and promote all corporate policies, procedures and work rules.
Ensure Salon Managers are following closing procedures that are adhered to by all staff and that daily bank deposits are being made.
Ensure that the assets of each of their salons are protected and that loss prevention policies are adhered to.
Ensure other salon tasks related to salon operations are completed by staff, including but not limited to: answering telephones, stocking shelves, taking cycle counts/inventory, and other duties as assigned.
Ensure all staff licenses are current, valid and posted as required.
Ensure all items required by state and federal law are posted in all salons as directed by the company.
Maintain and uphold safety standards by identifying and correcting conditions that affect salon safety.
Ensure salons are open for all posted hours and making arrangements for coverage of employees’ shifts, if necessary.
Manage the execution of salon openings and closings as needed.
Previous multi-unit experience or comparable management experience.
Ability to work a minimum of 40 hours per week on a flexible schedule, including nights and weekends. Occasional overnight travel may be required.
Ability to travel between salons on a daily basis.
Ability to coach exceptional guest service and performance of quality services.
Team player with strong leadership qualities. Ability to multi-task and work at a fast pace while demonstrating good judgment and time management skills.
Communicate effectively with salon team, peers, supervisors and guests.
Strong training and presentation skills
Ability to read and analyze various salon reports.
Great reading, writing, math and computer skills required.
Valid driver’s license and be insurable for motor vehicle use.
Demonstrate ability to run a profitable business
Strong team-building and interpersonal skills
Demonstrate positive attitude
Exercise good judgment
Lead and drive change
Deliver an excellent guest experience
Understand guest needs and trends
Demonstrate accountability, dependability and ethics
Travel to salons, meetings, training sessions
Ability to effectively communicate with staff, peers, supervisors and support partners.
Ability to effectively communicate with guests regarding services offered and requested, as well as regarding guest needs and desires with regards to such services.
Visual observation of guest’s hair, including close vision, color vision and the ability to adjust focus.
Frequent standing and walking for long periods of time.
Continuous exposure to various chemicals and fragrances used in performing services and styling hair, including but not limited to permanent solutions, straightening solutions, shampoos, conditioners, hair spray and guest perfume.
Occasional lifting up to 25 lbs.
Ability to reach between shoulder level and above-shoulder-level height to stock shelves and retrieve product/supplies from cupboards and shelves.
Ability to twist and bend to sweep hair off the floor after service.
Occasional pushing and pulling to move styling chair.
Ability to drive between salons on a daily basis.