Human Services Assistant - Lowell

Commonwealth of Massachusetts - Lowell, MA3.9

Full-time$43,000 - $58,000 a year
Skills
About DTA

The Department of Transitional Assistance (DTA) is the state agency responsible for administering public assistance programs to low-income residents of the Commonwealth. DTA is committed to providing a high level of service to all those in need of our services. The mission of the Department is to assist and empower low-income individuals and families to meet their basic needs, improve their quality of life, and achieve long-term economic self-sufficiency. We serve one out of every eight people in Massachusetts – including working families, children, elders and people with disabilities. Our services include food and nutritional assistance, cash assistance, and employment supports. With our support, our clients are given the tools to improve their economic self-sufficiency.

This is a provisional appointment.

Position Overview

We are seeking qualified applicants for the position of Human Service Assistant (HSA). Our ideal candidate will provide written and/or oral interpretation and translation services to assist clients in completing and/or obtaining necessary verifications for eligibility determination. The duties will include but are not limited to:
Responsible for accurate communication between clients and agency staff members taking into consideration the cultural and linguistic differences.
Facilitate customer service delivery by providing interpretation services to clients such as responding to inquiries, and explaining basic department policy and procedures.
Promote customer service delivery through document processing and management.
Utilize department electronic systems and equipment to provide ongoing assistance and technical support to Case Workers.
Assist agency staff as requested with special projects and assignments related to the field of interpreting and/or services for clients with language barriers.
Gather and review information to facilitate complaint resolution.
Exchange information with internal and external contacts per existing department policies.
Provide administrative support within the local office as assigned by the supervisor.
Perform other related duties as required.
NOTE: Selected candidates must take and pass a language proficiency examination which will test the English and Spanish language reading comprehension, conversational and writing skills, and oral interpreting skills.

Preferred Qualifications:
Massachusetts Interpreter Certification preferred.
Dual proficiency to effectively communicate in reading, writing, and conversing in English and Spanish.
Proven ability to exercise discretion in handling confidential information.
Commitment to working with diverse populations.
Proficient PC skills.

PRE-OFFER PROCESS

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit and click on "Information for Job Applicants."
Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines
Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

For questions, please contact the CYF Office of Human Resources at 1-800-510-4122 and select option #2.

Qualifications

This requisition will remain open until filled; however, first consideration will be given to those applicants that apply within the first 14 days.

MINIMUM ENTRANCE REQUIREMENTS: None.

REQUIRED WORK EXPERIENCE: None.

LICENSES: Based on assignment, travel may be required. Those employees who elect to use a motor vehicle for travel must have a current and valid Massachusetts Motor Vehicle Operator's license or the equivalent from another state.