Director, Integrated Facilities Management

Cushman & Wakefield - St. Louis, MO3.8

The Director of Facilities Service and Strategy will manage and direct activities for the delivery of facility management services for a large GOS client with a portfolio spread throughout North America. This individual will manage a large team consisting of managers and coordinators. These teams are managing FM functions including work order management, scheduled maintenance, asset planning, capital planning, energy management, sourcing & vendor management. This individual will be directly responsible for operational oversight, MSA compliance, P&L and budget creation and adherence, client relationships, and oversight of the daily management associated with the portfolio.
Job Description


Lead coordination, delivery and quality assurance of all C&W account services and adherence to the client’s real estate standards of performance and needs
Assure integration, as applicable, across all service delivery work streams: facilities management, commercial management, project services, brokerage services and portfolio administration
Complete understanding of contract obligations by initiating audit & control systems to ensure statutory, policy and contractual commitments are satisfied
Ensure customer focus within all areas of operational activities and maintenance of effective relationships with key client contacts
Develop financial plans and specific goals for cost control/reduction and ensure that these goals are met or exceeded
Provide leadership and guidance, advice, coaching and direct support where required to deliver best practice selection, training, assessment and recognition/reward
Develop and maintain relationships with facility team leaders driving the operational and strategic goals
Support effective business communications by providing advice and leadership while making a direct contribution during team meetings, client briefings and monthly reporting
Ensure optimum staffing structures operate across the portfolio to balance coverage and performance needs with the delivery of service excellence
Ensure portfolio is staffed by appropriately skilled personnel and teams, taking direct responsibility for the appointment of qualified personnel and an effective succession plan
Oversee and ensure the quality of all client and internal operational reporting
Drive innovation through the development of best practices, operational, and service efficiency as well as the identification of industry trends and tools that would contribute to our operational excellence goals

Relationship Management, Problem Solving/Analysis, Customer Focus, Financial Management, Leadership, Team Orientation, Multi-Tasking, Communication Proficiency (oral and written)


Bachelor's degree in Facilities Management, Corporate Real Estate, Project Management, or Business Administration required

Master's degree in Business Administration or related field preferred


Minimum of 10 years of commercial real estate with significant focus on customer service
Broad commercial real estate and financial background with relevant experience in facility operations, sourcing & procurement, asset management, people management, and capital planning
Experience with human resource and performance management processes
CMMS/Work Order Management experience
Significant client management experience. Experience in an outsourced environment preferred
additional eligibility qualifications
In-depth understanding of the client's objectives as well as a broad knowledge of the real estate life cycle
Certified Facility Manager (CFM), Facilities Management Association (FMA), Certified Property Manager (CPM), Real Property Administrator (RPA), Leadership in Energy and Environmental Design Accredited Professional (LEED AP) designation preferred
Strong discipline of financial management including financial tracking, budgeting and forecasting
Proficient in understanding management agreements and contract language
Ability to develop and maintain a client focused, partnering and consultative approach
Proficient in anticipating client needs, thinking strategically, solutions focused and be both proactive and reactive as the situation and circumstances dictate
Ability to identify service delivery and portfolio management improvement opportunities and keen on developing recommendations that highlight the value added benefit of the outsourcing partnership
Ability to read and understand constructionspecificationsand blueprints
Skilled in Building Management Systems maintenance and monitoring
Excellent computer and systems knowledge; Strong literacy in Microsoft Office Suite (MSWord, Excel, PowerPoint)

C&W provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, C&W takes affirmative action to ensure that applicants are employed and employees during employment are treated without regard to any of these characteristics. Discrimination of any type will not be tolerated.

Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.