Guest Services Lead

City of Golden Valley, MN - Golden Valley, MN

30+ days ago
This position will provide leadership and customer service at Brookview during facility operations. This position will supervise part-time employees in absence of Recreation Supervisor. Staff will supervise participants to ensure safety, and enforcement of rules/regulations.

Essential Duties and Responsibilities:

Reasonable accommodations may be made to enable individuals to perform these essential functions:
  • Manage reservations, registration, electronic building displays, and inventory of guest services and lobby areas.
  • Collect user fees and provide daily financial and attendance reporting.
  • Assist with implementation and promotion of special events and community programs.
  • Answer/direct phone calls, and manage guest services area.
  • Coordinate facility operations and ensure quality and safety of events and services. Other Duties
    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

    Minimum and Desired Qualifications:

    Minimum Qualifications
    • High School diploma or GED equivalent.
    • 18 years of age.
    • Customer service experience.
    • Experience working with computers.
    Desired Qualifications
    • CPR/First Aid/AED Certifications.
    • Previous cash handling experience.
    • Previous community center/event center experience.