Claims Processor (1 yr call center experience)

EasyCare - Norcross, GA (30+ days ago)4.0

We are proud recipients of the “Best and Brightest Companies to Work For” award for 2017 as well as “101 Best and Brightest Companies to work for in the Nation” award for 2016.
We offer our employees a “work hard, play hard” environment.

We believe in our core values and strongly adhere to them: Fair, Friendly, Focused, Engaged, and Accountable.

We provide full-time comprehensive benefits packages to all of our employees including: Medical, dental, vision, paid company holidays, paid time off, paid community service day, wellness program, 401K with company match, referral bonuses, discounted gym membership and much more.

Automobile Protection Corporation (APCO) is a leading marketer and administrator of vehicle service contracts and complementary products sold by auto dealers throughout the United States and Canada. Founded in 1984 and based in Norcross, Georgia, APCO uses a network of independent agents that specialize in serving the auto dealer community to market its EasyCare® and private label products.

We have a casual and fun work environment, a supportive leadership team and friendly co-workers. We offer competitive wages and a comprehensive benefits package including medical, dental, vision, health savings account, health reimbursement account, flexible spending account, life and disability insurance, Employee Assistance Plan, 401(k) with company match, paid time off, paid company holidays, paid community service day, discounted gym membership, and more.

Job Title: Claims Processor

Classification: Non-exempt

Status: Full-time

Reports to: Claims Processing Supervisor

Location: Norcross, GA

Work Schedule: 9am - 6pm M-F, rotating Saturdays from 9am-12 pm

Job Scope

The Claims Processor processes claims and provides assistance to contract holders, dealers/repair facilities, agents, and other internal departments.

Essential Functions

Examine, process, calculate and pay mechanical breakdown claims, documentation and reports, etc.
Must be able to handle up to 40 calls per day. Answer inbound as well as make outbound calls regarding payments and concerns of contract holders, dealers/repair facilities, and agents.
Comply with state laws, policy and company procedures.
Assist contract holders, dealers/repair facilities and agents with problems or questions regarding their claims and/or policies.
Enter and verify data for computer processing.
Follow up on phone calls to ensure prompt payment of all claims.
The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities.


High School Diploma or equivalent
Thoroughness, detail-oriented
Customer service oriented
Multi-tasking capabilities
Comfortable working in a face paced environment
Able to work with well with others
Honorable and operates with integrity
Must be able to type at least 30 WPM (there is a typing assessment)
Must be able to work rotating Saturdays from 9-12 pm
Bilingual - English / Spanish is a plus
Must be able to successfully pass a pre-employment drug screen and a comprehensive background check
Must be authorized to work in the U.S.

Why Should You Apply?
  • You welcome a challenge.
  • You enjoy customer service.
  • You will be a valued member of a well-organized team.
  • You will receive recognition for a job well done.
  • You will receive strong organizational support.
Automobile Protection Corporation (APCO) is a Drug Free Workplace as well as an Equal Opportunity Employer. Qualified applicants shall be considered for all positions without regard to race, color, sex, religion, national origin, age, disability, veteran status, or any other status protected by federal, state or local law.