Overview
We are seeking a dedicated and personable Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle various tasks efficiently in a fast-paced environment. If you are passionate about guest services and have experience in the hospitality industry, we would love to hear from you.
Responsibilities
- Greet and welcome guests upon arrival with a friendly demeanor.
- Manage check-in and check-out processes efficiently.
- Handle guest inquiries and provide information about hotel services and local attractions.
- Maintain accurate records of guest bookings and reservations.
- Process payments and manage billing inquiries.
- Assist with night audit duties as required, ensuring all financial transactions are balanced.
- Address guest complaints or issues promptly and professionally.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Uphold hotel policies and procedures while maintaining a high level of confidentiality.
Skills
- Strong front desk experience in a hotel or resort setting is preferred.
- Excellent phone etiquette with strong verbal communication skills.
- Multilingual or bilingual capabilities are a plus, enhancing guest interactions.
- Familiarity with hospitality management software is advantageous.
- Proven ability to deliver outstanding guest services in a fast-paced environment.
- Attention to detail with strong organizational skills.
- Ability to work flexible hours, including nights and weekends as needed.
Join our team as a Front Desk Agent where your contributions will make a difference in creating memorable experiences for our guests!
Job Types: Full-time, Part-time
Pay: $15.00 - $16.00 per hour
Expected hours: 32 – 36 per week
Benefits:
Schedule:
- 10 hour shift
- 8 hour shift
- Holidays
- Overnight shift
Ability to Relocate:
- Fort Collins, CO 80528: Relocate before starting work (Required)
Work Location: In person
