The E911 Communication Officer II reports to the Assistant Shift Supervisor. The E911 Communication Officer II is responsible for any duties assigned by the Shift Supervisor, Assistant Shift Supervisor, Assistant Director or the Director. The E911 Communication Officer II responds to requests for emergency and non-emergency police, fire and medical services. Answer incoming telephone lines via a computer aided telephone lines via a computer aided telephone system. Receive information from callers and record the information via a computer aided dispatch system or on forms as necessary. Determine from the caller the nature of the situation and the appropriate response agency or agencies to route the information. Responsible for maintaining city geography and jurisdiction knowledge including any new street, business and jurisdictional changes. Assist field unit in locating addresses and streets, providing additional call service information and any other needed information as requested. Relays pertinent information to other law enforcement agencies and/or ambulance companies as needed. Responsible for notifying Police and Fire command staff members of serious incidents. Responsible for paging Tactical Team, Victim Advocates, and first responders as necessary.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Receive incoming telephone calls on the 9-1-1 phone lines and the administrative lines and identify the proper Public Safety response for Law Enforcement, EMS (Emergency Medical Service) and Fire Department
Enter all information pertaining to Calls for Service into the Computer Aided Dispatch (CAD) computer system, to include tracking all activities of field units and retrieving, interpreting and relaying information from
the CAD system
Monitor assigned talk groups and to dispatch the proper Public Safety Response to the Calls for Service for service involving Police, Fire and EMS units
Prioritizing calls for service in the CAD and dispatching calls based on level of urgency
Work closely with other Communication Officers to ensure the relay of information critical to the Public Safety Response
Receive and properly disseminate GCIC/NCIC information as governed by Georgia Law and GCIC policies and procedures
Fill-in as needed for any position (Vacations, Holidays, Sick, Breaks, and Shortage of Personnel)
Maintain equipment and inspection of equipment to ensure serviceability
MINIMUM REQUIREMENTS: Education: High School diploma, or G.E.D.
Experience: Will train in communication and dealing with the public
Considerable knowledge of Radio/Telephone procedures and equipment
Proficiency in working within deadlines, interpersonal communication, and report preparation
Demonstrated ability to perform multiple tasks at one time
Strong communication skills, both oral and written
Demonstrated ability to work independently
Considerable knowledge of operations of governmental departments and procedures, governmental and departmental policies, and applicable state and local rules and regulations
Strong understanding of the factors relating to crisis intervention and calming techniques
Skill in the operation of computers
Excellent communication skills both written and oral
Strong supervisory skills
Strong people skills
Basic Communications Officer and EMD Certification or the ability to achieve the same within six (6) months of being employed
OTHER: This position requires staff call up in an emergency situation.
PHYSICAL REQUIREMENTS:Depending upon area of assignment:
Positions in this class typically require: walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing, seeing and repetitive motions. Work is performed in an office setting.
Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work.
OTHER: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to this job.