Human Resources Receptionist
SF State University
San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager.
San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties.
The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission.
This is a one year probationary position.
Monday to Friday: 8:00 a.m. - 5:00 p.m.
Anticipated Hiring Range*
$3,600.00 - $3,900.00 Per Month ($43,200.00 - $46,800.00 Annually)
Salary is commensurate with experience.
The Human Resources Receptionist is the front-line customer service agent who plays a vital role in the execution of the Human Resources' mission; to be a valued, strategic, and operational partner to our campus constituents. Reporting directly to the Associate Director of Operations and Compliance. This position is responsible for providing excellent, reliable customer service, partnering with designated subject matter experts within HR, and supporting the daily operations of the department. This position requires a customer-centric approach, excellent communication skill, and sound judgement when working with various levels of faculty, staff, students, and the public.
Front Office Operations
- Serve as the first point of contact in Human Resources for inquiries from students, staff, faculty and the public via in-person, phone, email, and HR FootPrints.
- Greets and welcomes the campus community and guests professionally and ensures front desk coverage by staying visible and available in work area at all times during operational hours (Mon-Friday 8am-5pm).
- Provide information to general public and SF State employees regarding HR programs, policies and procedures.
- Logs, tracks and coordinates Verification of Employment with payroll.
- Respond to all inquiries, track and coordinate inquires to the appropriate unit.
- Report trends of customer service needs and assist in the development of strategies aimed at better serving clients. Record and document HRA processes.
- Maintain a clean, well-organized, and welcoming atmosphere for customers in the front reception area.
- Ensure the security of the main entrance, nearby file room, and HR conference rooms.
- Process incoming mail and faxes.
- Partner with the Associate Director of Operations and Compliance and HR staff to ensure effective communications regarding departmental operations and events.
- Maintain and update internal reports by proficiently using software such as Excel, People Soft and Outlook.
Other duties as assigned
At All Times
- Demonstrate behaviors that are in line with the User Friendly Principles (P530C) and Principles of Conduct for a Multi-Cultural University (P30D)
- Demonstrate safe work practices for oneself, others and the office environment
Core Competencies - embody the following competencies:
- Bias toward collaboration and teamwork
- Effective written and nonverbal communication skills
- Customer/Client Focus with an emphasis in problem solving and resolution
- Personal effectiveness and credibility as demonstrated by interpersonal and professional confidence
- Diversity and inclusion
Entry to this classification requires general knowledge and skills in the applicable administrative and/or program field with a foundational knowledge of public administration principles, practices, and methods. This foundation would normally be obtained through a bachelor's degree and/or equivalent training and administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs.
- Prior experience in Human Resources.
- Knowledge of basic methods and procedures for research and statistical analysis and the ability to apply them.
- Ability to analyze data and make accurate projections using business mathematics and basic statistical techniques.
This position requires successful completion of a background check.
Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve.
We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employees.
Eligible and qualified on-campus applicants, currently in bargaining units 2, 5, 7, and 9 are given hiring preference.
How To Apply
Submit an online application and upload in one file attachment your resume and cover letter, describing your specific qualifications for each position. The online recruitment system will allow one file attachment for each submission.
SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS).
The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872.