Head of Field Engineering

Algolia - Paris, NY

Full-timeEstimated: $89,000 - $120,000 a year
We are looking for a Head of Field Engineering to join our team and lead the technical customer facing teams across Algolia. This is a new role within Algolia, and the person coming in will be responsible for leading and growing amongst others our Solutions Engineer, Expert Services and Customer Success teams in the US and EMEA (30+ people today). As a member of the global revenue leadership team you will play a pivotal role in supporting our sales efforts, our customers’ implementations and the adoption of our solutions. Our ideal candidate is an experienced leader with program development experience, great communication skills, technically proficient at a code or architectural level, and who has a transparent and consistent approach to managing teams that match our values of Candor, Grit, Care, Trust and Humility.

Your role will consist of:
Reporting in to our VP of Revenue, you will design and execute a global plan to develop world class Solutions Engineer and Expert Services team
Lead our Solutions Engineering team, who provides pre sales support to our regional SMB, Mid Market and Enterprise sales teams. This team also provides technical consulting on the solutions they design in order to drive adoption, retention and up sell / cross sell
Lead our Expert Services team to supplement our customer developer capabilities and provide expert knowledge to implement our customers requirements in conjunction with driving the growth of a partners ecosystem
Lead our customer success team to ensure successful implementations, adoption of our solutions, retention and growth
Establish strong relationship and collaboration with Product and Engineering teams to leverage all our customer knowledge from the field while building and improving features
Provide technical leadership with a thorough knowledge of Algolias products, customer applications and use cases
Implement best practices and data driven programs to improve results including win rates, sales cycle, product adoption as well as the efficiency of our revenue support functions
Provide regular updates on market and customer requirements around our execution, products, services and operations

You might be a fit if you have:
5+ years experience building and leading high performing technical customer facing teams (preferably global)
Solid technical experience, preferably as a developer (CS or other technical degree)
Solid commercial and financial skills
Excellent communication and presentation skills (able to communicate with confidence at the CxO level)
You encourage a healthy work environment that is both supportive and challenging
Willingness to travel (up to 25% of your time)

We’re looking for someone who can live our values:
GRIT - Problem-solving and perseverance capability in an ever-changing and growing environment
TRUST - Willingness to trust our co-workers and to take ownership
CANDOR - Ability to receive and give constructive feedback
CARE - Genuine care about other team members, our clients and the decisions we make in the company
HUMILITY- Aptitude for learning from others, putting ego aside.

Relocation support
Paid parental leave
Flexible work hours and unlimited time off

Competitive pay and equity
Your choice of computer, phone, keyboard, headphones, you name it. Everything you need to be efficient
Coaching and sponsorship to participate and speak at leading industry conferences
Ongoing professional education opportunities through internal & external workshops, including public speaking, language learning (English/French)
Fun: we spend time together — team building, socializing and making tools that encourage getting to know teammates across offices and continents.
Charitable contribution matching
Unique referral rewards program: refer a candidate, and we’ll donate to your charity of choice
Corporate flats available for the first months of relocation and when you travel to different offices
Fully stocked kitchens
Team workouts
Meals & happy hours