Job Summary
As a part of the Commonwealth Casualty Company team, a Licensed Customer Service Representative must have the ability to multi-task by managing phone calls while efficiently navigating between multiple systems. Must be able to listen carefully, analyze problems quickly, and provide resolutions. Great communication skills are a must as this position will be required to explain complex coverage issues in understandable terms. Provide timely, accurate customer service by answering inbound calls, researching inquiries, and responding to coverage, billing, and policy related questions to meet service level. Commitment to company values and willingness to be a team player. Work environment is strictly accountable, workflows and performance measures are closely monitored, fast paced customer service environment with high volume of calls.
Duties
· Manage multiple tasks and multiple priorities and use multiple systems to perform job duties
· Exhibit knowledge of company procedures, processes, tools, and system
· Take ownership of accounts during the review process
· Archive evidence within internal records
· Maintain strong knowledge of all company products, pricing, and policy features
· Receive and respond to all customer inquiries and complaints. Request any missing or required information from customers and follow up for that information.
· Provide quotations, pricing, and required information to new and existing customers.
· Complete the sales process for each customer
· Answer the telephone in a prompt, professional and courteous manner.
Job Requirements
Job is in office in Phoenix, AZ
· Time management skills.
· Strong team skills and great communication with customers and agents
· Critical expertise includes, but is not limited to customer focus, communication (oral and written), and attention to detail, quality, computer skills, and flexibility
· Good analytical and basic math skills
· Previous customer service experience preferred
· Previous insurance background is a plus
· Must have a P&C license
· High School diploma or GED required, College education a plus.
· Bilingual Required Spanish/ English.
Job Type: Permanent
Pay: From $20.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Health insurance
- Paid time off
- Vision insurance
Supplemental Pay:
License/Certification:
- Insurance Producer License (Required)
Location:
Work Location: Remote
