Guest Service Representative

INTOWN SUITES - Greensboro, NC (30+ days ago)3.1


InTown Suites is looking for a self-motivated and highly ambitious individual to fill a Guest Service Representative. The Guest Service Representative is a full-time position and reports directly to the Property Manager. The Guest Service Representative will assist the guests efficiently, courteously, and professionally in all front office related functions. The Guest Service Representative will cover all aspects of the front office when Property Manager is not present. The Guest Service Representative must maintain a high standard of professionalism at all times to ensure guest satisfaction and must possess excellent salesmanship and verbal communication skills as well as basic computer knowledge. The Guest Service Representative must have the ability to multi-task desk and handle guest related functions and may be required to remain in a standing position for the duration of their shift, which could exceed 8 hours.

The company offers a competitive compensation and benefits package such as:

  • Paid Personal Time Off (PTO)
  • Health, dental, vision, life and disability insurance;
  • 401(k) with company match.

If you are looking for a career with a company that values and recognizes you and your contributions to the overall guest experience and company's success, look no further.

Essential Functions:

  • Check guests in and out in a timely and courteous manner
  • Ensures reservations are taken correctly and courteously
  • Must be able to use the computer operating system
  • Available at all times to deal with guest complaints and problems
  • Notify Management immediately of any guest, employee, or cash concerns without delay
  • Supervise property staff as needed
  • Ensure compliance of safety and security standards
  • Reports to Market Manger in Property Manager absence
  • Responsible for bank deposits in Property Manager absence
  • Leave all desk and office areas in a clean and neat manner

Job Requirements

  • Must possess a valid driver's license, current automotive insurance and reliable transportation
  • Must pass a pre-employment drug and background screening
  • Proficient in the English language, both spoken and written
  • Available to work flexible hours, including weekends and holidays
  • Must be dependable and reliable

Applications are ONLY accepted in person.

Intown Suites

501 Americhase Dr

Greensboro, NC 27409

336 886 1250

Job Type: Full-time

Salary: $10.00 /hour