This position provides a wide range of support to the Deposit Operations Manager and all other Bank Departments. The Operations Clerk is responsible for monitoring and processing all items related to the Deposit Operations of the Bank.
REPORTING RELATIONSHIP AND SCOPE
This position reports to the Deposit Operations Manager and the EVP of Operations.
ESSENTIAL RESPONSIBILITIES AND DUTIES
Responsible for the daily and ongoing support of new and existing product and service requests including, but not limited to:
Account Maintenance/Change of Address
IRA Account Maintenance and Review
File Maintenance and Account Review/Quality Control
Daily NSF, Non-posts, exceptions, stop payments, account and deposit holds
Large Item Review, Chargebacks and Returns
ATM/Debit Card orders, card reissues, maintenance, pin resets and disputes
ACH exceptions, stop payments and disputes
Account Overdrafts, Reporting and Write-Offs
Reg CC and Reg D monitoring and review
Scan, image and index documents
Customer notices, letters, statements and Interest Checks
Domestic and International Wire Transfers
Subpoenas, Levies & Garnishments
Account Verifications Research and Adjustments
Processing foreign items and returned mail
Scanning and verifying documents in Director
Processing daily reports, reconciliations and settlements as assigned
Internet Banking/Electronic Statements
Fed Returns/Cash Letters
Required Government and Regulatory Reports
KNOWLEDGE, SKILLS AND ABILITY
Troubleshoot and provide assistance to employees/customers on any inquiries, customer service issues, disputes, etc.
Ensure that all cases are resolved efficiently and promptly in compliance with industry regulations and bank procedures
Assist in writing and updating procedures.
Attend all meetings and complete all training required to ensure regulatory compliance.
Remain current on and adhere to all regulatory requirements and training associated with the performance of your job function.
Adhere to operational controls, including applicable laws, rules, regulations and policies such as the Bank Secrecy Act (BSA) and Office of Foreign Assets Controls (OFAC) to ensure the safety and soundness of the Bank and its customers including identification of suspicious activity.
Responsible for making suggestions to improve branch/departmental operations and overall bank efficiencies.
Train on new tasks as they are assigned to the department; cross-train in all areas of the department and rotate duties periodically; back up support to all other Operations Clerk
Maintain the confidentiality of the Bank’s customers
Maintain a productive work flow and work as a member of a professional team.
Promote, market, and facilitate the overall sale of products of the bank.
Perform other duties and assignments within the bank at Management’s request
High School diploma or equivalent, and 2-5 years related banking experience or equivalent.
The above statements describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of the position. Employees holding this position will be required to perform any other job-related duties as requested by management. All requirements are subject to possible modification to reasonably accommodate individuals with a disability.