CRM Administrator

Network Services Co. - Schaumburg, IL3.7

Full-timeEstimated: $55,000 - $80,000 a year
Want to be part of a great TEAM at a growing Company? Want to bring VALUE every day?

What We Do:
Our business is simple: we help ship products from here to there. Our company was created by distributors who wanted to sell nationally. These national accounts are who you will work with. Every day, your team will on-board new customers, find out where orders are, determine what happened and why, and recommend new methods to improve upon. We answer questions from inside and outside the organization which is simply what we like to call, Distribution by Design®

What We Need:
A technically adept, operations focused, and customer service oriented individual. The CRM Administrator will maintain and develop the capabilities of the customer relationship management (CRM) tool. The position will manage the database and reporting for sales, marketing and customer support and will provide training and support to team users.

What You'll Do:
Act as the sales, marketing and customer service (SMCIS team) resource and subject matter expert
Develop, document, optimize and ensure an understanding of the sales process
Manage integrity of data including sales process and sales funnel
Manage operational requests and reporting including customer analysis and individual views, and troubleshoot issues.
Adviser to sales and sales operations in the use and interpretation of customer information. Act as strategic consultant for sales and marketing campaigns
Build custom reports, dashboards and workflows
Define and develop customization needs with IT in order to evolve the features of the tool
Develop training materials and provide training and support to SMCIS team
Evaluate new releases of Salesforce to determine functionality requirement and provide detailed information on how changes apply to SMCIS team

What You'll Need:
3 – 5 years related experience including utilization of Salesforce platform
Minimum of 5 years relevant experience within a sales environment
Bachelor’s Degree in Business, Communications, Marketing or other related field
Experience in a sales operations role
BtoB experience in manufacturing or distribution preferred
Strong written and verbal communication, interpersonal, and customer-service skills
Detail oriented with strong project management skills
Strong focus on teamwork and ability to manage relationships across multiple departments
SAP, Tableau and data management application experience a plus

What We Offer:
Competitive compensation
Medical, dental, & vision coverage
Generous PTO policy
Summer/Flex Hours all year round
Learning & Development Opportunities
Progressive Wellness Program
401k matching program
Generous Profit Sharing contribution
FUN work environment with many company sponsored events

What our employees say:
“Great working environment - people here are VERY easy to work with. Our corporate mission is clear, facilitating decision making. We are the leader in our industry and have much respect in the marketplace. Not a lot of politics here - people are open and collaborative with no agenda except to succeed. Network is growing!”

– Current NETWORK Employee

Our PEOPLE and CULTURE are the most important ingredient for our success at NETWORK. That’s because constant feedback is in our DNA and HOW you do it is as important as WHAT you do. JOIN US!

NETWORK is proud to be an equal opportunity employer. We are committed to creating a diverse workforce.