Customer Care Representative

Advantedge Healthcare Solutions Inc. - Salem, NH

Full-time
Description:
AdvantEdge Healthcare Solutions is a technology-enabled provider of healthcare revenue cycle management and business management solutions which substantially improve decision making, maximize financial performance, streamline operations and eliminate compliance risks.

Summary: The Customer Care Representative is responsible for providing efficient, thorough, and courteous customer service to patient inquiries and requests received via phone contact.

Responsibilities:
  • Provide timely and accurate information in response to patient inquiries.
  • Answer patient requests according to company policies, procedures, and client protocol.
  • Employ excellent customer service skills in every interaction with internal and external customers.
  • Research each issue presented by callers thoroughly and complete necessary follow-up.
  • Perform other duties as assigned.
Benefits:
  • Health, Dental, Vision, Short term, Long term, Life Insurance, 401k
  • Accrued Vacation, Sick and Personal time
  • 10 Paid Holidays a year
  • Beautiful workspace (onsite cafeteria and fitness center)
  • Monthly incentive bonus program
AdvantEdge offers a competitive salary and benefits along with a great work environment.

To learn more about AdvantEdge go to www.ahsrcm.com

If you're looking for a new challenge, do not hesitate and apply today!.

Requirements:
  • inbound call center experience preferred
  • medical billing / EOB experience
  • Willingness and desire to grow, and learn