Responsibilities:
Operations Management:
· Manage operational costs, projects, and budgets to achieve revenue and profit targets.
· Develop and implement plans, schedules, and workflows for recurring and one-time jobs.
· Track, analyze, and report measurables for operations.
· Ensure safety protocols are implemented, trained on, and followed.
· Collaborate with Sales for smooth handoff to Operations.
· Coordinate with other departments, service partners, and vendors.
· Confirm receipt of all ordered items and ensure accurate accounting for materials received.
· Ensure teams, materials, and other assets are ready prior to project start dates.
· Collaborate with Finance to ensure timely and accurate client billings.
Team Leadership:
· Lead, manage, and hold people accountable.
· Conduct regular department meetings.
· Provide guidance and training for efficient operations and high-quality work.
· Foster a culture of safety, professionalism, continuous improvement, and teamwork.
· Collaborate with HR for hiring, onboarding, career path development, and offboarding.
Budgeting and Resource Management:
· Prepare and manage budgets and forecasts for the Operations Dept.
· Project manpower needs for upcoming seasons.
· Optimize resource procurement and allocation.
· Manage inventory, monitor equipment maintenance schedules, and address replacement needs.
· Account for all materials used and expenses incurred by Operations.
· Code and submit vendor receipts timely to maintain accurate financial records.
Client Relations & Quality Assurance:
· Develop strong client relationships and ensure operational deliverables meet expectations.
· Address client concerns, resolve issues promptly, and provide feedback to the team for continuous improvement.
· Conduct inspections and quality assessments to ensure work meets internal standards, industry standards, and client specifications.
· Provide feedback to team and implement corrective actions to improve.
Regulatory Compliance:
· Stay informed about regulations, codes, and industry best practices.
· Ensure compliance with legal requirements, permits, and certifications.
· Manage and train staff on DOT requirements.
Qualifications:
· 3+ years in landscape/hardscape (or similar) operations management role.
· Strong time management, leadership, and organizational skills.
· Proficiency in budgeting, scheduling, and resource planning.
· Bachelor’s degree in a related field preferred.
· Knowledge of landscape/hardscape materials and processes preferred.
· Excellent communication and interpersonal skills; bilingual in Spanish preferred.
· Technologically proficient, comfortable with digital technology, and confident in leveraging technology to enhance operations.
· Proficient with CRM, project management software, and MS Office.
· Due to seasonal demands, weekend and evening hours will be necessary during peak times.
· Valid driver's license and clean background check.
Desired Qualities:
· Strategic Thinker: Able to see the big picture, plan, and identify opportunities and challenges before they arise.
· Decisive Leader: Confident in making decisions and taking charge of situations to ensure smooth operations.
· Analytical Mindset: Enjoys diving into data, understanding the details, and using information to drive decisions.
· Proactive Doer: Eager to take action, implement plans, and get things moving efficiently.
· Empathetic Communicator: Capable of understanding and addressing the needs and concerns of team members and clients, fostering a positive work environment.
Job Type: Full-time
Pay: $90,000.00 - $150,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Landscape Operations: 5 years (Required)
- Landscape Maintenance: 5 years (Preferred)
Ability to Commute:
- West Chester, PA 19380 (Required)
Ability to Relocate:
- West Chester, PA 19380: Relocate before starting work (Required)
Work Location: In person
