- Data Analysis Skills
- Customer Service
Duke University was created in 1924 through an indenture of trust by James Buchanan Duke. Today, Duke is regarded as one of America’s leading research universities. Located in Durham, North Carolina, Duke is positioned in the heart of the Research Triangle, which is ranked annually as one of the best places in the country to work and live. Duke has more than 15,000 students who study and conduct research in its 10 undergraduate, graduate and professional schools. With about 40,000 employees, Duke is the third largest private employer in North Carolina, and it now has international programs in more than 150 countries.
The Program Coordinator works closely with the Assistant Dean of Public Interest and Pro Bono, the Director of Externships, and the Director of Public Interest and Pro Bono to facilitate programming that serves students engaged in public interest, pro bono, and externships and promotes these as part of the mission of the broader law school community. The position performs a variety of student services duties, develops resources for student and alumni/ae activities, and administers programs designed to promote professional development for students engaged in public interest and pro bono work as well as students enrolled in externships (collectively, the “Programs”). The position requires the knowledge and skills to resolve complex, non-routine, administrative problems independently and with others.
Regular, full-time 40-hours per week/10 months per year position with benefits.
Design and Implement Programs
Assist in the design, development, and implementation of various activities in the public interest and pro bono office and externship program, including the annual Public Interest Retreat and the Public Interest Legal Foundation (PILF) auction, as well as all facets of the externship program (Duke in D.C., Faculty-Mentored Externships, and Individual (local) externships); recommend changes in policies and procedures to improve the Programs.
Support outreach relating to the Programs, including 1) seeking out new externship placements with host organizations and potential pro bono project sponsor sites and 2) outreach to students seeking pro bono, public interest, and externship opportunities; this includes finding opportunities for LL.M and LL.M-LE (Entrepreneurship) students as well as J.D. students.
Represent the Programs at various pro bono / public interest and externship events on and off campus, with an emphasis on local non-profit and government partners.
Assist and collaborate with other staff members in such offices as Academic Affairs, Admissions, Alumni & Development, Career Services, and Student Affairs, having special project responsibilities for the coordination of the Programs’ activities.
Facilitate the Programs’ online and social media presences. Create and/or maintain related social media accounts including LinkedIn, Instagram, and Facebook following established procedures and precedents. Investigate/recommend other social media platforms.
Facilitate the Programs’ effective and efficient use of technological tools to enhance access to information (both the administrators’ and students’), to advance programmatic and pedagogical goals.
Serve as primary staff member to track service by student in pro bono programs, including reporting covering Duke and independent pro bono projects, clinical hours and externships. Collect, share and report service hours and projects for internal and external purposes, including to the admissions office and to the ABA.
Work with the Public Interest and Pro Bono Program
Participate with other staff in all aspects of planning and executing programs and events, including Duke Law attendance at the Equal Justice Works Conference and Career Fair and the annual Government and Public Interest Alumni/Student Reception, the Public Interest Retreat, and the PILF Auction. The position may serve as the primary event coordinator for some of these programs.
Assist with program communications on the website and other forms of electronic communications. Make recommendations, initiate new information, and suggest additional methods of communicating to current and prospective students and other audiences. Coordinate with the Communications Office on outreach and marketing.
Assist in educating students about pro bono requirements for bar admission and in facilitating student achievement of these requirements.
Provide support and guidance to pro bono student organizations at the law school; help coordinate such organizations’ relationships within the broader Duke and Durham communities.
Help oversee and manage several financial programs, the most significant one being the Summer Fellowship Program. Others may include the interview support program, post-graduate fellowship and the public interest conference fund.
Assist with management, tracking, admission, events and requirements for the Certificate in Public Interest and Public Service Program (PIPS).
Serve as the general office manager for the Public Interest and Pro Bono Program.
Assist as needed with monitoring requirements for the Bridge to Practice Fellowship program; this may include collecting documents from students, graduates and hosts.
Work with the Externships Program
Coordinate admissions to the externship program, including ensuring completeness of all required registration and student practice forms. Correspond with students seeking information about the externship program, following established procedures and precedents.
Coordinate outreach efforts among the greater student body, including affinity groups and student clubs, to create a targeted outreach strategy. This could involve creating visual aids for information and orientation sessions.
Create a system / database / website of externship opportunity postings where students can independently locate prospective placements; maintain this system on an ongoing basis.
Manage the documentation for the Externships program in accordance with ABA regulations and best practices, including maintaining a filing system for required forms, checking student time-cards, and helping to develop written materials in coordination with the Externship Director.
Create a system for documentation to aid in efficient program management, as well as coordination with colleagues in the Career and Professional Development Center, clerkship placement office, and Public Interest and Pro Bono Program.
Assist in the efficient and effective administration of the externships program, by maintaining syllabi, creating and maintaining the class website, facilitating student advising, and collecting and organizing student assignments and forms.
Coordinate the Externship Director’s advising and quality control for externship students and placements. This includes arranging travel for site visits locally and for the Duke in D.C. program, and participating in planning an annual site supervisors’ CLE training.
Assist in enhancing the externship program by performing outreach to current and prospective host organizations. This includes representing the externship program where possible when creating / implementing programming for the Public Interest and Pro Bono programs, including when performing student-facing and community-facing outreach.
Perform other related duties incidental to the work described herein.
Skills and Abilities Preferred
Outstanding attention to detail
High level of competence in both written and oral communication
Self-directed; able to work independently as well as in a cooperative setting
Excellent problem-solving abilities
Good control and follow-up of own work
Strong customer service orientation and ability to interact and build relationships with a range of constituents
Savvy and strong interest in social media and technology
Ability to learn new software programs quickly for data analysis, tracking, presentations and marketing
Skills using logic and reasoning to identify the strengths and weaknesses of alternative solutions to problems.
Positive attitude, creative thinker and problem solver
Discretion in handling a variety of student and administrative matters
Active involvement in student activities, co-curricular programs, or other relevant programs while enrolled as a student is also desirable.
Other Desired Attributes
Desire to accept evolving responsibilities and to learn quickly.
Willingness and ability to work flexible hours during peak times.
The intent of this job description is to provide a representative selection of the level and types of duties and responsibilities that will be required but shall not be construed as a declaration of the total of the specific duties and responsibilities of the position. Employees may be directed to perform job-related tasks other than those specifically presented in this description. Minimum Qualifications
Work requires analytical, communications and organizational skills generally acquired through completion of a bachelor's degree program.
Work requires one year of experience in program administration or involving academic, instructional or counseling activities to acquire skills necessary to plan, coordinate and implement a variety of program activities and events. OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE
Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.