We’re a fast-growing e-commerce company that’s fully remote and prides itself on having a small, tight-knit team with zero politics. You'll get the chance to work directly with and learn from our founders. We tackle interesting problems every day, and we're looking for someone awesome to join us as our new Operations Manager.
The ideal candidate will have a strong background in website operations, supply chain and demand planning, and warehouse operations. This role requires a proactive problem-solver who is adept at using technology to enhance operational efficiency and reduce costs
Main ResponsibilitiesWebsite Operations
- E-commerce Platform Management: Oversee the functionality and performance of the company's website to ensure a seamless shopping experience for customers.
- Data Analysis: Utilize analytics tools to monitor website performance, identify issues, and implement improvements.
Supply Chain & Demand Planning
- Forecasting: Develop and implement demand forecasting models to ensure optimal inventory levels and meet customer demand.
- Procurement: Manage supplier relationships and negotiate contracts to ensure timely and cost-effective procurement of goods.
- Inventory Optimization: Maintain optimal stock levels, reducing excess inventory and stockouts.
Warehouse Operations & Collaboration with 3PLs
- Warehouse Management: Oversee all aspects of warehouse operations, including receiving, storage, picking, packing, and shipping.
- 3PL Collaboration: Coordinate with third-party logistics providers to ensure efficient and cost-effective distribution of products.
- Process Improvement: Continuously evaluate and improve warehouse processes to enhance efficiency and accuracy.
- Shipping Cost Enhancement: Implement strategies to optimize logistics and reduce shipping costs
Customer Service Oversight
- Issue Resolution: Work closely with the customer service team to resolve operational issues impacting customer satisfaction.
- Feedback Mechanisms: Implement systems to gather and analyze customer feedback for continuous improvement.
Service Standards: Ensure high standards of customer service are maintained at all times.
Qualifications
- Management experience in ecommerce operations
- Strategic planning skills to drive business growth
- Proficiency in profit & loss analysis
- Demonstrated success in supervising teams
- Strong background in business development and project management
- Track record of process improvement and driving sales initiatives
- Data analysis skills to inform decision-making
Job Type: Full-time
Pay: $60,000.00 - $70,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
Schedule:
Work Location: Remote
