Manager, Client Services

DST Systems - Kansas City, MO3.4

30+ days agoFull-time
Organizational Overview

As an Associate with DST Pharmacy Solutions (formerly Argus Health Systems), you will be a part of an organization that promotes better health outcomes for consumers through clinical and technological innovations. We accomplish this by leveraging the robust technology foundation and powerful analytic resources that are the core of DST, with industry leading clinical expertise, and strategic pharmacy and healthcare solutions. You will join a team that is redefining the value of pharmacy in healthcare through the integration of advanced analytics, clinical insights, and transformative digital capabilities.

Role Overview

The Manager, Client Services has ultimate accountability for daily client relationship management, managing client expectations, developing client solutions and ensuring that the work performed meets or exceeds service level obligations.

Responsibilities

Develops and implements business and service standards that increase in customer satisfaction and drive retention
Plans and prioritizes work to meet department commitments aligned with company goals and financial responsibilities
Works to solve issues where analysis requires evaluation of multiple factors, including business objectives and performance trends
Leads by example, collaborates with internal and external partners to achieve business goals
Motivates people and teams; ensures accountability, manages performance. Develops talent.
Adapts plans and priorities as business needs or client needs evolve
Meets/exceeds expense management targets; provides sales support in articulating or demonstrating operational capabilities.
Qualifications

Minimal:
Bachelor’s degree and 6 years of work-related experience; or Master’s degree and 4 years of work-related experience; or 8 years of equivalent work-related experience

Optimal:
Advanced degree
8 to 10 years relevant work experience with 4 to 5 years experience in an industry-related staff management, project management, and/or customer relationship management position

Location:
Kansas City Missouri
DST is an equal opportunity employer and values a diverse and inclusive workplace. All qualified candidates will receive consideration for employment without regard to age, race, color, religion, genetic information, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. For more information about Equal Opportunity in the Workplace please click here and here . DST is committed to working with and providing reasonable accommodation to job applicants with disabilities. If you are a qualified individual with a disability and need an accommodation or accessibility assistance to complete the online application, please contact us at PeopleCenter@dstsystems.com for assistance.