VP of Customer Solutions

B.Yond - Boston, MA

Full-time
Job Description

We are looking for a growth-oriented and execution focused Vice President level leader to join our team.

A VP of Customer Solutions will:
Lead the creation of engaging user experiences that drive value for our customers.
Devise and execute transformative multi-channel customer experience strategies across multiple industries with a focus on improving customer experiences.
Lead services and sales demonstrations for customers.
Champion the enterprise Services, Customer Success Management, Training, and Product Support across the company, partnering with all departments to ensure success through education, training and ongoing management of customer experience projects.
Creating and driving innovation, business strategy, and execution of UX, including profit and loss responsibility and people management.
Develop responsive design systems for B-Yond to improve workflow process, content development, site performance, and user experience.
Partner with Product to understand the value of new products and evangelize solutions/features both internally and externally.
Participate as a key member of the New Product Development and Value Added Services teams to help shape the focus and strategy of new products and customer solutions that can be leveraged to drive profitable growth, differentiation, and customer loyalty.
Working in design-thinking, Lean Startup, Agile development and similar frameworks.
Provide a clear and consistent voice on end-to-end UX to stakeholders.
The challenges…

B-Yond is challenging the current operational models of our customers and this demands that our sales and pre-sales organizations to be confident and able to challenge and question our solutions as well as our customers.
This is a leadership position with a degree of autonomy. This is both a benefit and a challenge. Decision making and innovative thinking on the spot are pillars to success.
Understanding the industry evolution of new technologies and how it applies to B-Yond products and solutions.
We are a fast moving, quickly evolving startup.
What success looks like...

Creating meaningful UX and customer relationships that lead to more engagements.
Establishing yourself as a trusted advisor and expert internally and with our customers.
Successfully crafting customer solution that meets their financial goals utilizing B.Yond’s product suite.
What makes it rewarding…

Learning and using cutting edge technology to evolve our customer’s business processes
B-Yond is launching revolutionary products with AI where you will have direct influence and exposure.
Partnering with our customers to innovate the unique way in which services are delivered to their customers and ushering in a new era in mobility and communications.

Qualifications

How others describe you:
You Dream B-Yond, embracing forward-thinking, exploring the unknown, constantly experimenting and discovering new insights. You take bold chances, pursue changes, and make dreams a reality.
You are an Authentic leader, boldly transparent and genuine. You have the courage to do thing differently and create your path while remaining relevant. You inspire others.
You are open for a constructive debate, strive to challenge with purpose, share your voice, and make arguments that stand out. And that all stirs a new wave of looking at things differently.
You are resilient, persistent and relentlessly driven. You are fast to fail and get back. You are passionately unstoppable.
You create wisdom, nurture those around you, and unlock our collective potential.

Additional Information

All your information will be kept confidential according to EEO guidelines.