Job no: 497479
Work type: Staff Full Time
Location: UMass Amherst
Department: Undergraduate Registrar
Categories: Administrative/Office Support
About UMass Amherst
UMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate and professional degrees. The University sits on nearly 1,450-acres in the scenic Pioneer Valley of Western Massachusetts, and offers a rich cultural environment in a bucolic setting close to major urban centers. In addition, the University is part of the Five Colleges (including Amherst College, Hampshire College, Mount Holyoke College, and Smith College), which adds to the intellectual energy of the region.
Manages all aspects of customer service delivery for the Office of the University Registrar. Supervises customer service clerical and student staff and assures clients receive appropriate service. Oversees the creation and distribution of UMass Amherst transcripts, the distribution of external transcripts for transfer credit evaluation, and other related materials that support the needs of students.
Supervises customer service staff. Oversees the recruitment, selection, training, evaluation and delegation of work assignments for all direct reports.
Provides support to the Associate Registrar for Systems in interacting with third party vendors relating to transcripts, diplomas and student scheduling solutions. Provides input to system staff to aid in selection of appropriate third party processing solutions.
Coordinates transfer evaluation process through the University's imaging system. Designs and implements evaluation processes in collaboration with other systems staff members.
Processes error lists and clears up data inconsistencies. Creates reports and coordinates data distribution for A-133 financial aid audits.
Provides faculty support in the end of term grading process. Works with systems team during all aspects of end of term grade processing. Processes grading changes and reviews difficult cases with the University Registrar.
Runs batch jobs in SPIRE relating to enrollment, withdrawal and grade processing. Reviews results and remediates errors.
Performs related duties as assigned or required to meet Department, Executive Area/Division, and University goals and objectives.
Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)
Bachelor’s Degree with 3 years of experience in higher education student administration.
Previous supervisory experience.
High level of proficiency with computer applications and software.
Knowledge of data management and reporting practices.
Experience with student information systems.
Preferred Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)
Experience within a Registrar’s Office.
Physical Demands/Working Conditions
Typical office environment.
Monday - Friday, 37.5 hrs/wk
PSU Salary Schedule
Special Instructions to Applicants
Applicants should apply by the priority deadline of January 28, 2019 for consideration. Required application materials include a cover letter and resume.
UMass Amherst is committed to a policy of equal opportunity without regard to race, color, religion, gender, gender identity or expression, age, sexual orientation, national origin, ancestry, disability, military status, or genetic information in employment, admission to and participation in academic programs, activities, and services, and the selection of vendors who provide services or products to the University. To fulfill that policy, UMass Amherst is further committed to a program of affirmative action to eliminate or mitigate artificial barriers and to increase opportunities for the recruitment and advancement of qualified minorities, women, persons with disabilities, and covered veterans. It is the policy of the UMass Amherst to comply with the applicable federal and state statutes, rules, and regulations concerning equal opportunity and affirmative action.
Advertised: Jan 14 2019 Eastern Standard Time
Applications close: Jan 28 2019 Eastern Standard Time