ITS ASST DIR OF HUMAN RESOURCES & ADMINISTRATION

University of Washington - Seattle, WA4.2

Full-timeEstimated: $110,000 - $130,000 a year
EducationSkills
CONDITIONS OF EMPLOYMENT:
This position observes standard office hours, Monday - Friday. However, must be available to respond to emergent issues 24x7x365. Must have ability to travel to other UW and UW Medicine locations. Must maintain HR professional certification
UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals. UW Medicine owns or operates Harborview Medical Center, Northwest Hospital & Medical Center, Valley Medical Center, UW Medical Center, a network of UW Medicine Neighborhood Clinics that provide primary care, UW Physicians, UW School of Medicine, Airlift Northwest, and other owned, operated or affiliated entities as appropriate. In addition, UW Medicine shares in the ownership and governance of Children’s University Medical Group and Seattle Cancer Care Alliance a partnership among UW Medicine, Fred Hutchinson Cancer Research, and Seattle Children’s.

The UW Medicine IT Services (ITS) Assistant Director of Human Resources and Administration (AD) is responsible for providing direction, oversight and management of human resources and administrative programs that support the ITS department of approximately 600 FTEs. These programs include employee relations, labor relations, compensation, recruitment, employment law, safety, facilities management, motor pool services, courier delivery services and reception. This position ensures that all aspects of these programs are implemented, monitored and evaluated on a regular basis for consistency and to meet all standards, rules and regulations of the University of Washington, UW Medicine and federal/state employment regulatory agencies.

This position is responsible and accountable for identifying budgetary needs; adhering to and supporting the fiscal policies and guidelines of the University, UW Medicine and ITS. These costs are primarily related to managing staff and programmatic items, such as training and development, recognition, recruitment, office supply management, ergonomic assessments and equipment, parking, motor pool vehicles, courier delivery services and facilities for ITS locations (predominately IBM Building, Ninth & Jefferson Building, Pat Steel Building, UW Medical Center and UW Tower.) This position proactively identifies cost savings initiatives and participates in process improvement initiatives.

This position is responsible for providing mentorship and coaching to ITS management staff, identifying leadership and organizational development opportunities and monitoring/reporting progress to ITS executive leadership. This position is the advisor to the Chief Information Officer and their delegates, on matters related to human resources policy, labor contracts, employment law and organizational development/effectiveness. This position participates and leads interdisciplinary committees and task forces, and executive/administrative team meetings. This position also represents ITS with UW Medicine entities, affiliates and outside agencies.

This position is responsible for recommending and implementing compensation strategies for recruitment and retention of staff. This position will facilitate physician engagement appointments within ITS.

This position directs, coaches and mentors a team within a team: comprised of professional staff employees (HR Administrator, Senior Technical Recruiter and Facilities Administrator) whose direct reports include contract classified employees (Truck Driver 1, Administrative Assistant).

The complex nature of the AD position is to standardize and align administrative and Human Resources policies and practices in ITS while ensuring compliance with federal and state laws, labor contracts, UW and UW Medicine rules, policies and processes. This position will frequently provide authoritative advice and counsel.

This position has delegated budgetary authority over Human Resources and administrative programs within established limits.

This position is responsible for identifying and solving complex people and organizational programs; requiring technical expertise and practical application of human resources areas such as recruitment and retention, staffing, employee/labor relations, employment law and organizational development. This position exercises substantial discretion, independent judgment and decision-making authority in applying the responsibilities called for. This position carries out its responsibilities at a high level of operational and business acumen.

This position is provided access to restricted or confidential information including: employee information; strategic plans and initiatives; financial information and other sensitive materials and information; thus, requiring that the access and use of said information is only to the minimum necessary needed for authorized purposes.

The AD reports to the Chief Information Officer for UW Medicine and has a dotted-line accountability to the Director of Employee Relations, UW Medicine Human Resources. This position will frequently work with executive leadership, faculty and physicians, managers, supervisors, and staff within in ITS, as well as other employees from UW Medicine and the University of Washington. This position has frequent contact with UW Medicine Medical Center Human Resources and the Assistant Attorney General's Office related to policy, labor contracts, state and federal laws. The interdependency of this position with ITS leadership, Human Resources leadership and other entities necessitates a collaborative and cooperative rapport.

Human Resources

  • Directs and oversees department human resources programs for recruitment, retention, compensation, classification, performance management, employee relations, cultural diversity and inclusivity, complaint investigation and resolution, organizational structure, training and recognition.
  • Creates department policy and procedures in compliance with institutional policy, employment law, labor contracts; considering perspectives of leadership, diversity of thought, business and operational needs.
  • Interfaces and liaises with centralized Human Resources departments, Assistant Attorney General's Office, campus departments involved in the complaint resolution process and state/federal agencies.
  • Evaluates organizational practices for compliance with laws, rules and policies. Where there are gaps, develop solutions that comply with regulatory requirements while meeting or maintaining operational needs.
  • Evaluates the circumstances specific to a situation and determine the appropriate course of action where laws, rules or policy do not address the situation exactly.
  • Develops and executes implementation strategies that support the continuity of ITS operations.
  • Oversees the handling of complaints and grievances, receipt and resolution of complaints; providing oversight or leading investigative efforts; use of de-escalation and conflict resolution methods as appropriate.
  • Develops, implements and maintains a competitive compensation program that is able to keep up or stay ahead of market conditions; proactively identifying or reacting timely to resolve salary equity issues.
  • Leads and directs executive recruitment efforts.
Leadership

  • Strategic advisor to the Chief Information Officer and their executive team
  • Provides direction and counsel regarding a broad range of human resource management issues that require the application of professional judgment in the analysis of complex people and operational relationships
  • Translates the strategic and tactical business plans into Human Resources and Administration programs and operations, while identifying opportunities for cost-savings and efficiencies through the standardization of procedures and practices
  • Develops effective working relationships with ITS management and staff; provides leadership development, mentorship and coaching
  • Leads or serves on committees and task forces responsible for establishing programs, processes for IT operations and/or employee engagement; examples include, but are not limited to, staffing planning for IT projects and the ITS Art Committee
  • Leads or participates in continuous process improvement analysis and implementation
  • Directs staff whose duties and responsibilities support Human Resources and Administration programs and operations
Administration

  • Develops, implements, directs and oversees several administrative programs:
  • Timekeeping - oversees timekeeping function for the department, comprised of faculty, professional staff and contract classified staff; ensuring pay and leave data are reflected accurately while meeting payroll deadlines
  • Facilities and Safety - oversees space planning; construction and move projects; facilities maintenance for ITS locations; ergonomics program; ITS Safety program: Floor Wardens, Business Continuity supplies.
  • Logistics - oversees motor pool program; courier delivery services
  • Information Requests - single-point of contact and liaison for UW and UW Medicine departments who are requesting data related to public information requests; tracks requests and ensures timely fulfillment by the covered IT staff person.
This position oversees a team of professional staff and contract classified staff: HR Administrator, IT HR Recruiter, Program Operations Specialist, 2 Administrative Assistants and a Truck Driver 1. This position makes hiring and firing recommendations; responsible for performance management, position reviews, salary setting and handling complaints and grievances

REQUIREMENTS:
Bachelor's Degree in Human Resources, business administration or related field

6 to 8 years to include:
  • 6 years of recent and progressively responsible HR experience working as an HR generalist and/or employee/labor relations specialist
  • 3 years experience in a leadership position, supervising or managing staff
EQUIVALENT EXPERIENCE MAY SUBSTITUTE FOR DEGREE REQUIREMENT

DESIRED:
Advanced Degree

HR Certification (obtained through either HRCI or SHRM)

REQUIREMENTS:
SEE ABOVE
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