Inbound Customer Service Representative - Bilingual Japanese

Wyndham Vacation Ownership - Orlando, FL (30+ days ago)3.7


Wyndham Vacation Ownership is currently seeking a Bilingual Japanese Contact Center Representative at our inbound call center in Orlando, FL for our class which will start on June 25, 2018.
Wyndham Consumer Finance is the finance organization that performs lending and servicing operations for Wyndham Vacation Ownership. We offer innovative financing of lifetime vacations, delivering best-in-class servicing, and generate exceptional value in an environment where associates can thrive and excel.

Our team is looking for candidates with strong customer service experience. The inbound Contact Center Representative is responsible for responding to owner inquiries regarding the financial status of their accounts as well as take payments on accountings while providing excellent customer service and answering 70% of calls within 60 seconds. Each team member plays an integral part in achieving the department goals.

Come be a part of our winning team! Clickhereto learn about our amazing culture!
Key Responsibilities:

  • Take inbound calls from our English and Japanese speaking customers to evaluate inquiries regarding the financial status of their accounts as well as take payments.
  • Maintain assessment fee accounts and loan contracts to provide accurate billing by responding to customer mail
  • Assist in the billing and collections of property taxes, special assessments, maintenance fee changes and other billings throughout the year.

Minimum Qualifications:

  • High school diploma or G.E.D. equivalent
  • Two years customer service experience
  • Ability to speak, read, and write in English and Japanese
  • Working knowledge of Microsoft Word and Excel
  • Good math aptitude and ability to type 30 wpm
  • Must be willing to work one of the post training schedules:
  • Monday - Friday 10:00 AM to 7:00 PM
  • Monday - Friday 11:00 AM to 8:00 PM

Preferred Qualifications:

  • Some college education
  • Two years call center and financial experience

Benefits

A career at Wyndham offers you great benefit opportunities with a competitive package of salary and bonus, benefits and recognition. In addition to great employee discounts on such travel related areas as hotel & lodging, car rentals & other goods & services, you will receive:

  • Medical/dental and vision care plans
  • A 401(k) program that matches dollar for dollar up to 6% of salary (to government max)
  • Programs that include Flexible Spending Accounts, short & long term disability, life insurance & educational assistance amongst othersAlong the way, you will have an opportunity to contribute to improving the world around us through our volunteer efforts and global sustainability program, Wyndham Green.

Come and be part of One Family, One Team, One Company . . . Wyndham

People Make the Difference

Envision your career with one of the world's largest hospitality companies. With over 7,000 hotels, 145 Vacation Ownership Resorts, 200,000 rental units and more than 25,000 associates across six continents you'll discover the rewards of working in an energetic environment with caring colleagues. Rewards that include a career path with diverse opportunities, learning and mentorship. Wyndham Worldwide (NYSE: WYN) has been an industry leader in hospitality with almost $4 billion in revenues. Wyndham continues to expand and grow through industry leading efforts like Women on Their Way and Wyndham Green. While you may know our brands RCI, WorldMark by Wyndham, Ramada, Days Inn and Travelodge; there are many more aspects and companies to this leader in hospitality.

As one of FORTUNE Magazine's Most Admired Companies, Wyndham Worldwide is one family, one team of professionals who actively strive to provide our customers and each other with our signature Count On Me! Service promise. A promise to be responsive to needs, to be respectful in every way and deliver a great experience. It's more than a promise, at Wyndham it's been recognized as a commitment, visible in our awards including Newsweek's 100 Greenest Companies, DiversityInc's 25 Noteworthy Companies and Ethisphere Institute Lists of the World's Most Ethical Companies amongst others. Come and join our Wyndham Family and discover the rewards for your career.

Job Type: Full-time

Salary: $16.00 /hour

Experience:

  • customer service: 2 years

Required work authorization:

  • United States