The Housekeeping Houseperson is responsible for maintaining the cleanliness of guest corridors, elevators and all assigned areas. He/she is also responsible for delivering items to guest rooms (luggage, irons, coffee etc.) and assisting room attendants when necessary.
Education & Experience:
High School diploma or equivalent and/or experience in a hotel or a related field preferred.
Must have a valid driver’s license for applicable state (property specific).
Flexible and long hours sometimes required.
Heavy work – Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently and or 20 pounds of force consistently to lift, carry, push, pull or otherwise move objects.
Must be able to convey information and ideas clearly.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must be able to multi task.
Must routinely meet deadlines.
Duties & Functions
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Maintain regular attendance in compliance with standards, as required by scheduling which will vary according to the needs of the hotel.
Maintain a high standard of personal appearance and grooming, which includes wearing the proper uniform and name tag when working.
Comply at all times with standards and regulations to encourage safe and efficient hotel operations.
Maintain a warm and friendly demeanor at all times.
Ensure that employees are at all times attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
Ensure implementation of all policies and Code of Conduct as specified in the Associate Handbook.
Walk assigned floors at beginning and end of shift; remove newspapers, trays, empty ash urns, remove trash and/or linens and note any areas that need immediate cleaning.
Use proper two-way radio etiquette at all times when communicating with other associates.
Use daily checklist to complete projects listed below as assigned.
Ice machines/vending machines
Service landing/linen closets
Other projects as assigned by management
Practice safe work habits to ensure safety to guests, fellow employees and self.
Handle items for “lost and fond” according to the hotel standards.
At the end of the shift, turn in all keys and assignment sheets to the Housekeeping office.
Report maintenance issues to Housekeeping Supervisor/Manager.
Be familiar with correct guestroom cleaning procedures to assist with cleaning if needed.
Pick up any Room Attendant’s dirty linen or trash as needed.
Before leaving section, collect all trash from the service landings and take to/dispose in outside trash dumpsters per hotel procedures.
Vacuum guest corridors.
Assist Housekeeping as needed (i.e. bedboards, roll-aways, stripping linens, returning glass ware to kitchen, flip beds, etc.)
Deliver any clean linen to assigned sections, if applicable.
Maintain cleanliness and organization of Housekeeping Office, linen rooms, storage closets and strairwells.
Attend meetings/training as required by management.
Perform other duties as requested from management.