CACI’s Agile Solution Factory (ASF) is hiring an experienced Portfolio Operations Lead to support a key program in Ashburn, VA. Join this passionate team of industry-leading individuals supporting the Best Practices in Agile Software Development for the Department of Defense.
What You’ll Get to Do:
Support critical end user applications and work in a highly Agile environment as both a mentor and technology leader.
Oversee daily infrastructure, systems, services, & external interfaces production ops support.
Support internal IT, Product, and Shared Services teams with operational support issues.
Primary interconnection between Product Teams and ASF Operations Shared Services.
Serve as Portfolio POC for hosting facilities/data centers.
Perform and monitor system health checks.
Monitor services, jobs and interfaces for failures, irregularities, and performance issues.
Monitor availability, data replication, exports, data synchronization, and scheduled jobs.
Support critical processes outside of normal hours to include nights, weekends and holidays.
Work with the Release Managers, Product Teams, and Production teams to support Product releases into the field.
Work with ASF Product Teams and Operations to develop SOPs and processes for incident management and resolution.
Lead rapid response to quickly resolve issues and outages.
Engage in incident support for end users as needed across portfolio of systems.
Champion special projects and technical upgrades.
Monitor Tier 2 and 3 support ticket queues to promote rapid response by all portfolio teams.
Report metrics, assess system data, analyze error logs, & capture user reports.
Responsible for operations support metrics and Portfolio service desk ticket queues.
Interact with Portfolio Owner, Service Delivery Manager and Hosting Facility POCs
You’ll Bring These Qualifications:
College degree (B.S.) in a technical discipline. Experience acceptable in lieu of a degree.
Excellent written and verbal communication skills.
Knowledge of National Guard practices and procedures, logistics, command structure, etc.
An understanding of software development practices, including the software development life cycle.
Highly responsible, team-oriented individual with very strong communication skills and work ethic; self-starter.
5+ years related technical experience.
Ability to about one of the certifications:
ITIL V3; IAT Level I (A+ CE, Network+ CE, SSCP); IAT Level I (GISF, GSLC, Cap, Security+ CE); HDI.
Active Secret clearance (required), Interim is acceptable
What We Can Offer You:
- We’ve been named a Best Place to Work by the Washington Post.
- Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
- We offer competitive benefits and learning and development opportunities.
- We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.
- For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.
CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is proud to provide dynamic careers for employees worldwide. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.