Salesforce Administrator

Tailored Brands - Houston, TX

Full-time
Tailored Brands, Inc.’s purpose is to help our customers love how they look. We accomplish this by providing a personal, convenient, one-of-a-kind shopping experience with compelling products and world-class service. We help fulfill this mission by providing our employees with an engaging and inclusive workplace focused on teamwork, growth and respect.

The Contact Center Salesforce Administrator is responsible for making recommendations for the enhancement of Contact Center Systems and processes, perform data mining to identify trends and opportunities for improvement, analyzing data, and creating custom reports.

Key Accountabilities:
  • Complete documentation (BRD) to request application changes, operating procedures, and system enhancements that supports the Contact Center initiatives
  • Perform integration and user acceptance testing occasionally committing time until project completion during night and weekend hours as needed
  • Maintain confidentiality of sensitive employee, customer, and company data without exception
  • Create and manage custom fields / objects, complex workflow rules, record types, data validation, page layouts, triggers, and third-party integrations
  • Develop reports, dashboards, and processes to continuously monitor data quality and integrity. Execute data migration/cleansing projects
  • Keep abreast of new Salesforce features and functionality in order to provide recommendations for process improvements
  • Experience with converting/upgrading existing platform to Lightening
  • Experience with designing and configuring Salesforce to meet business needs
  • In-depth functional understanding of the capabilities and limitations of Salesforce
  • Manage all aspects of SFDC including ongoing support requests and administrative needs of users by providing prompt and complete resolution to technical challenges and business issues
  • Hands on configuration of Service Cloud including users, roles, security, profiles, workflow rules, custom objects, etc.
  • Regularly audit the system, and execute archive processes for major objects, Reports & Dashboards, etc.
  • Document new and existing processes in SFDC
  • Collaborate with internal teams effectively, and seek to understand user experience and stakeholder perspective on operational processes
  • Work with various functions and end users to identify, document, and communicate standard business processes as they relate to Salesforce
  • Proactively identify and implement operational improvements, enhancements, and system customizations that meet business requirements
  • Seek out ways to utilize SFDC to improve processes and productivity, and make recommendations to support an organization scaling at a rapid pace
  • Additional duties as assigned
Skills, Abilities, Experience & Qualifications

  • Bachelor’s degree in Business Administration, Computer Science, Information Systems or related field preferred
Salesforce certification(s) preferred
  • Minimum 4 years prior Information Technology experience preferred
  • 3-5 years of performing as a Salesforce Administrator, required
  • Familiarity with contact center operations, required
  • Intermediate proficiency with Microsoft Programs including Excel, Word and Outlook
  • Effective listening skills, with the ability to discuss business problems and goals, and translate information into potential solutions
  • Must have ability to communicate and organize projects among a broad spectrum of personnel throughout the network, frequently under deadlines.
  • Solid understanding of business practices with fundamental understanding of project management methodology
  • Demonstrated ability to pay strict attention to detail and deliver high quality results in a deadline driven environment
  • Demonstrated knowledge of developing and implementing process improvement
  • Ability to easily accept and adapt to change and new challenges
  • Flexibility to work nights, weekends, holidays, and additional hours as needed based on business demands
  • Houston, Texas area resident
  • Authorized to work for any employer in the United States
  • Ability to pass a thorough background check
  • Ability to stoop, kneel, bend at the waist, and reach on a daily basis
  • Able to lift and move up to 25 pounds occasionally
  • Must utilize visual acuity, speech and hearing, hand and eye coordination and manual dexterity necessary to operate a computer and office equipment
  • Hours regularly exceed 40 hours per week.
Work Environment, Physical & Mental Demands

  • Ability to sit and work at a computer keyboard for extended periods of time
  • Ability to stoop, kneel, bend at the waist, and reach on a daily basis
  • Able to lift and move up to 25 pounds occasionally
  • Must utilize visual acuity, speech and hearing, hand and eye coordination and manual dexterity necessary to operate a computer and office equipment
  • Hours regularly exceed 40 hours per week.
Note: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required and is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job.

Work Locations: 01099P Call Center Operations 6380 Rogerdale Rd Houston 77072
Job: Contact Center
Organization: Tailored Shared Services
Shift: Day Job