Do you enjoy coming along side others so they can make a better life for themselves? Are you a stickler for the details? Do you thrive on turning out quality work every time, on time? Do you take pride in being called upon as a program expert? Do you want to be a part of an organization changing the lives of children and families every day by sharing the skills you enjoy?
If you answered yes to any of these questions, keep reading because at the Children's Bureau, that's what we are all about. The families and kids we serve are treated with respect and compassion through the provision of life changing services. We relentlessly pursue our Vision of developing a healthy family for every child, every day. If you feel called to join us in our mission of preserving and protecting the future of Indiana's children, then, read on to learn more about our Intake Specialist position.
The CCDF Specialist is responsible for assisting low-income families in obtaining and maintaining childcare vouchers and assistance to allow families to work or attend training and education programs.
Here's what you can expect in the way of specific job responsibilities as well as time allocation estimates:
Childcare Voucher Eligibility Determination (50%)
Sincerely help families applying for childcare assistance through interviews and document collection to determine eligibility
Precisely complete intakes for Childcare Voucher Program through obtaining required documentation and calculating relevant financial data including parent co-pay & subsidy levels
Diligently follow orientation procedures and facilitate to families regarding the rights, responsibilities and obligations of the program
Carefully analyze family needs in order to identify any special circumstances that require additional assistance
Accurately maintain and follow wait-list procedures, as needed
Childcare Voucher Recertification Support (50%)
Evaluate opportunities with other site locations in an integrated support team approach to effectively identify and connect families with the best resources
Accommodate family needs and assist families in selecting appropriate providers, if requested
Thoroughly maintain orderly and complete records on families receiving assistance; monitor the progress of parents in the job search process
Precisely prepare, schedule and mail recertification letters as needed
Clearly communicate with parents and child care providers as needed
To be successful in this role, you need to have the requisite knowledge, skills and abilities:
High School Diploma or GED required
Must be at least 21 years of age
Experience (paid, volunteer or internship) in greeting and interviewing a diverse population of customers in a service setting
Associates or Bachelors' degree a plus
Proficient with the Microsoft Office Suite
Dependable and punctual
Patient with excellent verbal and written communication
Ability to work independently or in a team environment
Valid driver's license with valid insurance
Our ideal CCDF Specialist would carry out their responsibilities while displaying the following key behavioral competencies:
Detail Oriented – Follow the detailed standards and requirements of childcare voucher and assistance procedures.
Deliberate Consistency – Maintain a steady, methodical pace of work and consistently respond to various work demands throughout each day.
Quality Expert – Display diligence for precise and correct documentation and follow through for successful childcare assistance programs.
Straightforward Service– Clear communication and response to customer needs and questions.