At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. As a Business Continuity Specialist Sr. within Enterprise Crisis Management, you are a member of PNC's Business Continuity Management team.
Your responsibilities include:
- Performing assigned crisis management role
- Proactively monitoring the environment for potential threats to the organization and communicating with necessary stakeholders
- Supporting disruptions with a focus on assessing and managing business impacts; performing event impact analysis
- Coordinating and liaising with business and technology partners, and external agencies, in support of event management and risk mitigation strategies
- Supporting process improvement initiatives
The ideal candidate will have the following experience
Understanding of complex data models such as multiple many to many relationships – moderate experience
Experience writing basic SQL for reports – moderate experience
Experience creating reports in an enterprise reporting tool such as OBIEE / BI Publisher or Tableau – moderate experience
Understanding how to combine data from various systems to create a unified view – moderate experience
Proficient with MS Excel (expert) and MS Access (moderate)
Archer, ServiceNow or eBRP experience a plus
Basic understanding of Risk Management and business Risk Domains
Crisis Management or Emergency Management a plus
Experience with HTML, CSS, or scripting languages a plus
Experience with ITIL or project management a plus
Develops business continuity and disaster recovery plans; oversees testing, emergency response, and recovery. Provides insight on the selection of operating strategies for the continuation of the business within a recovery time objective.
Leads business recovery, crisis management, emergency management, contingency planning and disaster-preparedness planning. Provides support and expertise during live events.
Conducts, communicates, and maintains business continuity lifecycle planning and business impact analysis. Identifies and quantifies the potential impact of various disruptions and disaster scenarios.
Participates in the preparation of reporting for the LOB committee/executive on the compliance of business continuity processes, readiness, events and exercise results. May partner with audit and government regulators on business continuity issues.
Leads the development and enhancement of information on continuity processes, standards and initiatives. Provides support for the development and delivery of training on business continuity.
Manages Risk - Working Experience
Assesses and effectively manages all of the risks associated with their business objectives and activities to ensure activities are in alignment with the bank's and unit's risk appetite and risk management framework.
Customer Focus - Extensive Experience
Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions, and ability to leverage that information in creating customized customer solutions.
Job Specific Competencies
Contingency and Disaster Recovery - Working Experience
Knowledge of approaches, practices, tools and techniques for contingency and disaster recovery operations, and the ability to develop and execute contingency and disaster recovery plans.
Crisis Management - Working Experience
Knowledge of crisis management concepts and techniques; ability to predict, avert, mitigate, and recover from an event that has or could have a severely negative impact on the business.
Decision Making and Critical Thinking - Extensive Experience
Understanding of the issues related to the decision-making process; ability to analyze situations fully and accurately, and reach productive decisions.
Effective Communications - Extensive Experience
Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Flexibility and Adaptability - Extensive Experience
Knowledge of successful approaches, tools, and techniques for dealing with changes and adapting to a changing environment; ability to adapt as needed.
Industry Knowledge - Working Experience
Knowledge of the organization's industry group, trends, directions, major issues, regulatory considerations, and trendsetters; ability to apply this knowledge appropriately to diverse situations.
Tactical, Strategic - Working Experience
Ability to contribute to operational (short term), tactical (1-2 years) and strategic (3-5 years) planning in support of the overall business plan.
Requirements Analysis - Extensive Experience
Knowledge of methods and techniques to elicit, analyze and record required business functionality and non-functionality requirements; ability to analyze these requirements to ensure the success of a system or software development project.
Required Education and Experience
Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered.
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law