The Library Assistant 2 performs wide range of Access Services duties, including collection maintenance, faculty support, document delivery and digitization projects, material retrieval, student worker supervision, circulation desk duties. Often serves as the first point of patron contact in a library that prides itself on exemplary service.
Please note: During the fall and spring semesters, the schedule is generally Wednesday – Thursday 12:30 p.m. to 9:00 p.m.; Friday – Saturday 9:30 a.m. to 6:00 p.m; Sunday 11:30 a.m. to 8:00 p.m.; During intersession periods, the schedule is generally Tuesday - Saturday 8:30 a.m. to 5:00 p.m. During the summer months, the schedule is generally Tuesday – Thursday 11:30 a.m. to 8:00 p.m. and Friday – Saturday 8:30 a.m. to 5:00 p.m. Work hours throughout the year may vary depending on departmental needs and staff availability.
Circulation and Access
- Performs full range of circulation functions including charging and discharging items, processing fines, placing holds, requesting items from other Northwestern libraries, helping patrons search for items. Maintains student lockers. Reports library facilities and maintenance requests to appropriate departments. Supervises students in this capacity as well.
Materials Retrieval and Request Fulfillment
- Performs full range of duties to maintain physical collection, including shelving, sorting, shifting, shelf reading, reclassifying items, locating missing books, and book repair. Supervises students in this capacity as well.
Opening and Closing
- Performs full range of duties related to patron requests including retrieving items from open and closed stacks, processing reserves, document scanning, fulfilling interlibrary loan requests, and delivery of materials.
Faculty Scholarship Support
- Closes the library five days per week (Wednesday – Sunday) and opens the library on weekends. Closing and opening duties include locking/unlocking the main doors, computer lab and copy rooms; turning on/off lights throughout facility; receiving and processing newspapers; turning on/off circulation desk equipment.
Special Collection Support
- Processes and uploads faculty paper submissions to SSRN (Social Science Research Network); assists Faculty Services and Scholarly Communications Librarian with institutional repository and promotion of faculty scholarship.
- Assists Special Collections, Archival and Digitization Services Librarian with digitization of rare and archival library materials.
- Participates in other library support services involving collection processing, library records, and new initiatives, as needed. Other duties as assigned.
- Bachelor’s degree or higher.
- Must be exceptionally reliable and have demonstrated reliability in prior work experience.
- Library circulation experience.
- Excellent oral and written communication skills and organizational skills.
- Ability to establish and maintain excellent working relationships with library users, especially students, coworkers, supervisors, and law school staff members.
- Careful attention to detail.
- Ability to work both independently and as part of a team.
- Flexibility and commitment to providing outstanding customer service.
- Ability to use Microsoft Office software.
: (Skills, knowledge, and abilities.)
- Excellent interpersonal skills and ability to establish positive working relationships with a wide variety of people ranging from students to peers to faculty members.
- Strong sense of responsibility and reliability; must be able to assume responsibility for entire library facility during off-peak hours.
- Ability to perform physically demanding tasks such as shifting books and pushing book carts.
- Successful customer service experience in an organization that values a positive customer experience.
- Experience in an academic library environment.
: (Skills, knowledge, and abilities)
- Facility using library research databases, integrated library systems such as Alma.
- Proficiency with digitization software.
- Familiarity with legal resources.
Northwestern University is an Equal Opportunity, Affirmative Action Employer of all protected classes, including veterans and individuals with disabilities. Women, racial and ethnic minorities, individuals with disabilities, and veterans are encouraged to apply. Hiring is contingent upon eligibility to work in the United States.