bswift is currently seeking an experienced Account Manager to join our Exchange Team.
Located in downtown Chicago, bswift offers software and services that streamline benefits, HR and payroll administration for employers and public and private exchanges nationwide. bswift’s state-of-the-art cloud-based technology and outsourcing solutions significantly reduce administrative costs and time-consuming paperwork, making life easier for administrators and millions of consumers who enroll in benefits with bswift.
The bswift Exchange platform offers states and private entities a flexible, robust, web-based solution specializing in shopping, enrollment and eligibility, billing, reporting and interfacing with carriers.
The Account Manager (AM) serves as a secondary point of contact to our Exchange clients, internal team members and partners helping to implement and maintain client web sites. This individual will:
Work closely with one, or more, Project Manager(s) to provide outstanding client support during implementation and/or ongoing client service
Prepares and conducts technical/product presentations and demonstrations
Assist Project Manager(s) with all site, process and training documentation
Help to manage the implementation of new client web sites; manage ongoing maintenance / updates to client web sites; audit and test client web sites
Conduct billing reconciliation
Responds to client questions and concerns about the use of bswift products
Assist in the setup and maintenance of carrier and payroll feeds
Triage customer calls and correspondence to the appropriate person and place; track and monitor the issue resolution
Communicate with bswift customers in a pleasant, professional manner with a can-do attitude.
Shares ideas and customer needs throughout all phases of product life cycle (plan, design, integrate, install, manage).
Look for and help drive continuous process improvements/efficiencies by maintaining a thorough understanding of all internal systems
Coach and mentor other team members; share new ideas and customer needs with bswift teams throughout all phases of product life cycle; organize and lead training sessions for both clients and the internal team members ranging from site functionality to new enhancements
Develop and implement fulfillment procedures
Manage workflow in the setup and maintenance of system feeds
Responsible for special projects
Serve as back-up to Project Manager as needed; lead and create agendas for client meetings
Assist in sales and marketing activities as needed
Work closely with Product Development and IT teams to test enhancements and quarterly system releases and resolve any issues to ensure proper functionality
Bachelor's degree (B. A. or B.S) from four-year college or university; and one to two years related experience and/or training; or equivalent combination of education and experience.
3+ Years of client and/or analyst experience preferred
Must be proficient with MSOffice and Adobe Writer tools, including MSWord, MS Power Point, and Excel (VLOOKUP, Pivot Tables, Basic Functionality)
Must be able to work in a fast-paced, ambiguous environment and quickly adaptable to change; should be someone who enjoys and thrives on creating order from chaos
Must be able to quickly sort through complex subject material by using strong analytical skillset; ability to effectively use data for strategy
High level of productivity, reliability, responsibility, attendance, dependability, organization and accuracy/thoroughness
Ability to take initiative to meet challenges with resourcefulness and new innovative approaches while maintaining a high level of quality
Some travel will be necessary
Experience with benefits administration / open enrollment process preferred
Experience with basic SQL queries a plus
Experience with data auditing a plus
Experience with EDI a plus
Potential Telework Position:
Percent of Travel Required:
0 - 10%
Aetna is an Equal Opportunity, Affirmative Action Employer
Benefit eligibility may vary by position.
Candidate Privacy Information:
Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.