- High School Diploma or GED
A Security Associate provides outstanding customer service to each customer with a primary responsibility to act as a visible deterrent to suspicious activity and theft. A Security Associate must demonstrate a high level of communication to store partners regarding suspicious activity, maintain a safe business environment, and provide strong customer service. The Security Associate will be primarily stationed at specific high shortage departments, entrances/exits, or wherever high customer traffic is present. The Security Associate will monitor customer traffic entering and exiting the store, communicating any suspicious behavior to in store Asset Protection or the Remote Monitoring Center. The Security Associate will provide general store customer direction and positively communicate with customers as needed. The Security Associate will also perform other duties as assigned by Asset Protection. The Visual Security Associate is primarily a customer service role and will not make apprehensions of suspected theft.
Providing Excellent Customer Service:
Proactively greeting and engaging customers warmly and with a smile.
Offering assistance to the customer proactively and without prompt.
Understanding Store Assortment (for assigned department).
Continuous Learning & Innovation:
Successfully complete all Asset Protection training requirements.
Maintain personal certifications as required by law.
Have knowledge of and maintain strict compliance with the law and company policies concerning apprehensions, searches and seizures, and the preservation of evidence.
Focusing on Results:
Monitor assigned high shortage areas including but not limited to receiving and jewelry.
Use two-way communication devices to maintain contact with Asset Protection Associates to ensure store safety.
Prepare prompt and complete reports relative to all theft incidents, merchandise recoveries, accident investigations, audits, and other activities as assigned by Asset Protection.
May perform audit functions as assigned.
Working professionally and pleasantly with co-workers, customers, and managers to accomplish defined tasks.
Professionally represent Belk by meeting the Security Associate dress code.
Regular, dependable attendance and punctuality.
Education / Experience Requirements:
Position Contribution Level:
Minimum Education & Experience:
No education requirement.
Experience in retail preferred.
Preferred Education & Experience:
High School Diploma or equivalent.
Some college is desirable.
Completion of Asset Protection training program required upon assignment to position.
Knowledge / Skills Requirements:
Effective written and verbal skills
Ability to interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to use and learn industry technology preferred.
Ability to pass a background screening.
Ability to use computer keyboard, touchscreen monitor, handheld devices, standard telephone and other related business equipment.
Ability to stand for extended periods of time.
Hand manipulation to remove sensor tags.
Ability to lift 25-50 pounds.
Supervisor: Asset Protection Manager/Supervisor
For reasonable accommodation information for an ADAAA qualified disability please see Belk Associate Handbook for policy and procedures.