Catering Manager

Levy - Milwaukee, WI (28 days ago)3.9

milwaukee, Wisconsin

To achieve annual catering sales and profits, while working in partnership with operations to deliver “The Levy Difference.”

Responsible for in-house banquet facilities, managing the daily operations of all banquet functions, coordinating all function activity with the banquet sales and culinary teams, and overseeing maintenance of the banquet facilities and inventory.

Major Areas of Responsibility


Ensures all catering services exceed guest expectations
Successfully presents Levy catering services to guests in a manner that exceeds guest expectations and profitability
Communicates client’s needs through timely and detailed written and verbal communications to ensure internal understanding / compliance and external guest’s expectation of services
Has location specific food and wine knowledge
Initiates contact with clients to secure their food and beverage selections in advance of event dates
Has strong attention to detail
Holds team accountable to steps of service to deliver great guest service
Ensure that team members consistently deliver Heartfelt Hospitality to every guest, every time
Ensures show quality standards are maintained at all times
Builds and maintains strong relationships with clients, guests, subcontractors, not-for-profits and Levy team members
Regularly obtains feedback from clients and guests to improve operations
Supports and communicates Company initiatives
Respond and assist in any departmental guest service issues
Executes all menus, promotions and programs as outlined by the Director of Catering in accordance with Levy standards


Thoroughly and accurately uses applicable Levy systems (Purchasing Systesms, Point-of-sale, WFM, eReserve and more)
Achieves daily sales and assigned cost goals
Achieves assigned budget goals
Employs good safety and sanitation practices
Follows and enforces responsible alcohol service policies
Executes required daily reporting in a timely manner
Completes required department reports and complies information at month end closing
Ensures team members adhere to Levy Company guidelines as stated in team member training manual and employee handbook
Assures the continual process of revenue development
Promotes the sale of profitable Levy services
Prepares account forecasts and analysis of group sales in accordance with Levy Core Signature Guidelines
Assures the complete billing for client services and receipt of payments in accordance with Levy standards


Uses all performance management tools to provide guidance and feedback to team
Promotes a cooperative work climate, maximizing productivity and morale
Conducts regular scheduled meetings to ensure lines of communication are open between management and team members
Interviews, hires, trains and develops team members according to Levy guidelines
Displays a positive attitude towards team members

Job Requirements

Able to communicate effectively with management team, guests and team members by speaking and comprehending English
English reading, writing, math and computer skills required
Ability to taste and evaluate food and beverage products
Stamina to work 60 hours or more per week
Must be able to work extended shifts of 10 hours or more as business dictates
Must be flexible with schedule and able to work different shifts
Possible job hazards include, but are not limited to; slips, trips, falls, burns, cuts and strains
Must be able to reach, lift, stoop, bend and perform extensive standing and walking (including stairs) throughout shift
Ability to use hands in using office equipment, including the computer system
Ability to talk and hear to conduct phone correspondence
Close vision and focus capabilities to view computer screen and company documents

Levy is an equal opportunity employer. At Levy we are committed to treating all Applicants and Team Members fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.