Easy Apply - Scheduling Professional

Vivint Smart Home - Provo, UT

Job Description

Job Summary:
As a Field Dispatcher / Scheduler you will sit at the heart of the company, working directly with customers and technicians to coordinate Smart Home installations, inspections, and service calls for Vivint customers. You will work closely with field managers and technicians to optimize scheduling and increase the efficiency of our field teams. Join our fast paced, energy filled Dispatch and Scheduling Center and start a career inside the top Smart Home leader in the industry. Part-time and full-time positions are available.

Why Join Vivint:
Starting pay of $13.00 per hour with potential to earn $16.00 per hour within first year. Other benefits include:

Attendance bonuses
Evening and weekend shift bonuses
Bilingual, Spanish speakers bonus
Free Daily on-site catered lunch/snacks/drinks
Flexible Schedules
Employee Pricing on Vivint Products
Career development and leadership opportunities
Paid time off
9 paid holidays
Medical/Dental/Vision/Life Coverage
401K matching
Fantastic work facilities; with an onsite café, gym, basketball court, Dr. office, and much more

Key Job Responsibilities:
Dispatching, monitoring and following up on the progress of our field technicians to ensure completion of their scheduled work
Utilization of emails, text messages and other communicative tools to help efficiently route technicians and other resources throughout the day
Answer incoming calls from customers and field technicians concerning appointments, schedule changes, or other scheduling/dispatch related questions
Inquiring with responsible parties to schedule installations and service calls in our dispatching software
Accurately document and update records in required software
Maintain diplomacy when addressing escalated matters

Required Experience:
Age: 18+
Education: High School Diploma or GED
Ability to get licensed for the Utah Burglar Alarm Systems
Ability to successfully pass background check
Passion for providing quality customer service
Proficient communication skills (verbal and written)
Must be able to multi-task while using different internal programs
Demonstrated problem-solving skills.
Ability to maintain the highest level of confidentiality
Ability to work in a team-fostered environment

Preferred Experience:
Previous Dispatch/Scheduling experience is a plus
Previous Call Center experience is a plus
Demonstrated strong familiarity of Microsoft Windows
Vivint Smart Home is an equal opportunity employer, does not consider any protected traits (e.g. race, creed, color, religion, gender, national origin, non-job-related disability, age, or any other protected trait) when hiring—under federal, state and local laws. We are a drug free environment. We don’t conduct pre-employment drug screening, however, we do conduct random drug testing on site.