Company Information
Belshaw has served the baking industry for over 100 years and is a leading supplier of donut fryers, donut production equipment, bakery ovens, and bread makeup lines. Belshaw provides equipment for Retail and Wholesale Bakeries, QSR’s, Supermarkets, Concession Operators, and many more - in the USA, Canada and Worldwide. We supply all scales of retail and industrial equipment to an international customer base. Belshaw is part of a family owned, global group of world class food equipment manufacturing companies. Our company culture is team oriented, while cultivating individual strengths and the spirit of initiative. We are in need of a solution focused Remote Service Technician to join our diverse and collaborative team.
Work Schedule: Monday through Friday. Weekend on call rotation. Must be available for overtime and travel on short notice, if necessary.
Job Duties:
- Install, calibrate, configure, test, maintain, evaluate, troubleshoot, pre-commission, commission and train on equipment as necessary.
- Provide expertise at customer sites from pre-installation assistance to final test and commission.
- Provide on-site training of customer personnel on proper operation and maintenance per company standards.
- Record details of activities and complete service reports.
- Build customer relationships in a professional manner through solution-oriented communications and service, providing both on-site and telephone/email support.
- Comply with all safety policies, practices and procedures at all times.
- Ensure all materials, tools and equipment provided by the company, are kept safe/secure and ensure all necessary tools are calibrated and in good working condition.
- Feed information back to service manager regarding recommended spare parts and wear parts for existing and new customers.
- Feed information back to the engineering department regarding design issues and areas of abnormal wear and breakdown/failure.
- Plan and propose schedule of work activities and communicate with manager to ensure that projects are completed efficiently and on time.
- Self-develop to maintain expertise in technical product specifications and keep up-to-date with new company products.
- Deliver excellent customer support, make appropriate suggestions for improvement, and assist in implementing improvement measures.
- Assure customer requests are handled in a timely manner and communicate any misses or potential issues to manager.
- Attend training classes for product updates and new products.
- Ensure all company and departmental policies and safety processes are enforced.
Necessary Skills and Attributes:
- Strong mechanical and electrical aptitude
- Self-motivated with ability to work and think independently
- Strong time management and organization skills
- Ability to read and review blueprints, plans, specifications and other documentation required to prepare for startup or service
- Calm demeanor even under pressure
- Active listening skills, and patience
- Strong verbal and written communication skills
- Ability to derive creative solutions to resolve complex problems
- Continuous improvement mindset and approach
- Strong sense of ownership and solution focus
Qualifications and Requirements
- Minimum 3 years’ experience in field service role in similar environment
- Maintain a valid passport and driver’s license and any other documentation required for travel
- Ability and willingness to travel with little notice
- Excellent ability with computer and smartphone and required software
Physical Requirements / Working Conditions:
- Travel (up to 80%)
- Remote Work – Available and reachable during normal office hours
Job Type: Full-time
Pay: $25.00 - $40.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- manufacturing: 3 years (Preferred)
- Microsoft Office: 3 years (Preferred)
- Mechanical knowledge: 3 years (Preferred)
Willingness to travel:
Work Location: Remote
