Franchised Front Desk Manager

Marriott International, Inc - Visalia, CA (30+ days ago)4.1


Posting Date Aug 08, 2018
Job Number 1800282M
Job Category Rooms and Guest Services Operations
Location Visalia Marriott at the Convention Center, Visalia, California VIEW ON MAP
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Thank you for your interest in this position. It is a job opportunity with one of Marriott International’s franchisees.

Please apply via email at: sheri.ohara@marriott.com

Additional Information: This hotel is owned and operated by an independent franchisee, Welcome Group, Inc.. The franchisee controls all aspects of the hotel’s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.

The Front Office Manager manages staff and day-to-day front desk operations. The Front Office Manager is responsible for the scheduling, training, and managing of entire front desk and bell staff. Manages associates in compliance with local, state and federal Company policies and procedures, brand standards and local, state and national regulations. Responsible for quality service, meeting/exceeding financial and service goals, and managing within approved plans and objectives. Contributes to and recommends budget, capital expenditures, sales and business plans, and short/long term planning.

Possess knowledge of front office services, hospitality, business and basic accounting principles and practices. Possess organizational skills that result in accurate, timely and thorough work. Ability to effectively and efficiently manage daily operations and resolve operational problems. Ability to appropriately interview, hire, schedule, motivate, train, monitor and address staff performance.

Ability to compile facts and figures and analyze information which involves data manipulation or interpretation to arrive at logical conclusions. Ability to anticipate and identify issues and exercise initiative to investigate, interpret and reach logical conclusions and make sound business decisions.

Possess strong listening, verbal and written communication skills with professionalism, diplomacy and confidentiality. Display consistent professional leadership while simultaneously handling competing and changing priorities and projects. Remain positive, resourceful and possess the ability to improvise while working in a fast-paced environment, sometimes under pressure.

Knowledge of and ability to operate a computer, calculator, phone and other office equipment. Must satisfy and comply with the legal requirements for employment within the jurisdiction.

This company is an equal opportunity employer.

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