RN Case Manager

Family Healthcare - Cedar City, UT4.0

Full-time

JOB SUMMARY:

Provides quality and comprehensive patient care through the development, implementation and evaluation of individual patient medical care plans, while following established professional standards of care. Functions as an integral part of the patient-centered medical team and is a liaison between FHC patients and their family.

ESSENTIAL FUNCTIONS:

  • Coordinates medical care for Family Healthcare patients and specialty care providers as needed.
  • Coordinates care and communication between multiple providers: medical, nursing, social and behavioral health.
  • Works to insure a patient centered clinical approach, and a holistic approach, to care and treatment.
  • Works within the Clinic’s health team to help identify patients who have health risk factors, especially for chronic diseases.
  • Monitors disease specific individual self-management goals and program measures, to reach and maintain patient care and program targets.
  • Works with medically-complex population with mental/physical health challenges, including mood and psychotic disorders, and substance use.
  • Consults with interdisciplinary treatment teams regarding medical care for patients.
  • Conducts weekly care reviews with multiple providers.
  • Review quality outcomes data with health care team to draw valid conclusions.
  • Identify and implement strategies to improve care.
  • Provide home visits and/or specialty medical visits as clinically indicated.
  • Maintain client confidentiality at all levels of interaction.
  • Support the organizations mission, vision and values as it relates to customer satisfaction in all interaction with patients, staff and visitors.

ADDITIONAL RESPONSIBILITIES:

  • Handle special projects and other duties as assigned by Director of Quality Assurance and Improvement
  • Accept responsibility for continued professional growth, development and competency in the field of health assessment and disease management.
  • Demonstrates professional conduct by appropriate action and communication.

JOB QUALIFICATIONS:

  • Current RN License and CPR certification, experience with EHR, and 2-5 years of experience in public health, community health, home care or hospital care, providing managed care patient services.
  • Ability to develop effective interpersonal relationships with health providers and management.
  • Ability to perform duties across life cycle (infant, children, adolescents, adults, prenatal and geriatric)
  • Demonstrated organization shills, time management and ability to manage multiple cases.
  • Strong communication skills, written and verbal. Bilingual preferred.
  • Knowledge and experience in HIPAA regulations, information privacy/security laws, and access and release of information.
  • Knowledge of “infection control protocols” and experience in teaching/educating patients about care of chronic diseases.
  • Computer proficiency.
  • Speaking other languages is helpful, especially Spanish

Competency:

To perform the job successfully, an individual should demonstrate the following competencies:

Problem Solving- Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; works well in group problem solving situations; uses reason even when dealing with emotional topics.

Customer Service- Manages difficult or emotional customer/patient situations; responds promptly to customer/patient needs; meets commitments.

Interpersonal- Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control.

Oral Communication- Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.

Team Work- Contributes to building a positive team spirit; supports everyone's efforts to succeed.

Written Communication- Writes clearly and informatively; edits work for spelling and grammar; presents numerical data effectively; able to read and interpret written information.

Ethics- Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.

Organizational Support- Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values.

Attendance/Punctuality- Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

Dependability- Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments.

Judgment- Exhibits sound and accurate judgment.

Professionalism- Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.

Quality- Demonstrates accuracy and thoroughness; monitors own work to ensure quality.

Quantity- Meets productivity standards; completes work in timely manner.

Safety and Security- Observes safety and security procedures; reports potentially unsafe conditions.

Job Type: Full Time

Job Type: Full-time

Salary: $45,000.00 to $62,000.00 /year

Location:

  • Cedar City, UT (Preferred)

License:

  • Registered Nurse (RN) (Required)

Language:

  • Spanish (Required)

Nursing Clinical Setting:

  • Large Clinic

Seasonal job:

  • NO