Visual Merchandise Supervisor

JCPenney- Dayton Mall - Centerville, OH



Merchandise Supervisor contributes to profitable sales growth by leading and engaging associates, delivering company merchandise execution strategies and coaching associates on selling skills.

Customer Service & Sales
- Greets and assists customers in finding products and partners with other team members when

additional help is needed
- Models for and holds team accountable for outstanding customer service; demonstrates WORTH behaviors consistently
- Supports the Manager on Duty program
- Directs customer service activities throughout the store
- Resolves customer issues and concerns in a professional manner
Put to Fixture / Restock / RFID & Inventory
- Reviews Put to Fixture planning tools for merchandise placement and resource allocation to

effectively plan workload
- Follows merchandise placement directions to effectively set merchandise statements
- Manages or assists with inventory processes (cycle counts, system uploads, stock ledger, Radio

Frequency Identification scans, etc.)
- Manages Shoe on Display restocking process, including mismates and stockroom organization
- Responsible for restock program to identify replenishment opportunities
- Participates in annual inventory processes
SET / Visual / Environment
- Manages the SET processes by planning floor moves, placing graphics, and executing visual detailing based on company guidance
- Identifies sell-through opportunities and remerchandise the selling floor to increase rate of sale
- Manages the execution of Radio Frequency Identification scans
- Oversees and maintains all fitting room and sales floor recovery processes to ensure a clean and organized store environment
- Manages visual properties and responsible for stockroom maintenance
Team Development
- Responsible for the completion of Merchandise associates training and policy compliance
- Consistently provides ongoing feedback and coaching to associates
- Maintains notes / observations of each associate’s strengths and opportunities
- Takes action on performance and policy issues within the team
Performance Standards
- Supports company shrink and safety initiatives
- Consistently meets established performance standards for the role, including (but not limited to)

product and service sales, customer service, profit, productivity, and attendance


Thinks Critically – Develops sound conclusions based on analysis of data and deep understanding of the business/ customer; understands complex issues and makes sound decisions based on wisdom and experience; anticipates implications of decisions; finds solutions with minimal guidance

Manages Execution – Organizes, plans and manages projects/processes with simplicity and efficiency; partners with key stakeholders to align interests and remove roadblocks; consistently achieves successful outcomes within important deadlines

Drives Performance – Establishes challenging standards; inspires and holds self and others accountable to achieve results; provides feedback; gives visibility and recognition to others for mastering tasks and successful contributions

Strategic Vision** – Sets a purpose and outlines a future path for the organization; provides clear expectations and shares rationale behind decisions that are made; identifies strategies and objectives OWNERSHIP

Demonstrates Accountability – Honestly assesses self; acts with integrity; open to feedback; committed to continuous learning and growth; does what it takes to get the job done; makes necessary sacrifices; takes responsibility for actions and outcomes

Service-Oriented – Empathetically serves the needs of customers and associates; listens well; seeks to understand diverse points of view to help find the best solution or outcome; provides helpful assistance to others; pursues a high standard of performance

Builds Relationships – Develops positive & inclusive relationships; establishes strong networks across the company; is understanding, approachable and considerate; shows respect for different styles, backgrounds, and perspectives; gives credit to others; is a team player; communicates effectively and tailors messages to audience

Develops Talent** – Builds a diverse and high performing team; differentiates performance based on individual associate successes and developmental opportunities; coaches and provides insights, feedback and stretch assignments to grow and improve talent; empowers team by delegating decision-making where possible to build skill and increase engagement; recognizes and rewards associates for outstanding effort; shows they care about their associates by discussing future opportunities and development plans

Job Type: Full-time


  • Softlines Merchandising: 2 years (Preferred)