Visual Merchandise Supervisor

JCPenney- Dayton Mall - Centerville, OH

Full-time

IMMEDIATE OPENING - GREAT TEAM ENVIRONMENT

Merchandise Supervisor contributes to profitable sales growth by leading and engaging associates, delivering company merchandise execution strategies and coaching associates on selling skills.

KEY RESPONSIBILITIES FOR THIS ROLE:
Customer Service & Sales
- Greets and assists customers in finding products and partners with other team members when

additional help is needed
- Models for and holds team accountable for outstanding customer service; demonstrates WORTH behaviors consistently
- Supports the Manager on Duty program
- Directs customer service activities throughout the store
- Resolves customer issues and concerns in a professional manner
Put to Fixture / Restock / RFID & Inventory
- Reviews Put to Fixture planning tools for merchandise placement and resource allocation to

effectively plan workload
- Follows merchandise placement directions to effectively set merchandise statements
- Manages or assists with inventory processes (cycle counts, system uploads, stock ledger, Radio

Frequency Identification scans, etc.)
- Manages Shoe on Display restocking process, including mismates and stockroom organization
- Responsible for restock program to identify replenishment opportunities
- Participates in annual inventory processes
SET / Visual / Environment
- Manages the SET processes by planning floor moves, placing graphics, and executing visual detailing based on company guidance
- Identifies sell-through opportunities and remerchandise the selling floor to increase rate of sale
- Manages the execution of Radio Frequency Identification scans
- Oversees and maintains all fitting room and sales floor recovery processes to ensure a clean and organized store environment
- Manages visual properties and responsible for stockroom maintenance
Team Development
- Responsible for the completion of Merchandise associates training and policy compliance
- Consistently provides ongoing feedback and coaching to associates
- Maintains notes / observations of each associate’s strengths and opportunities
- Takes action on performance and policy issues within the team
Performance Standards
- Supports company shrink and safety initiatives
- Consistently meets established performance standards for the role, including (but not limited to)

product and service sales, customer service, profit, productivity, and attendance

COMPETENCIES NEEDED TO PERFORM EFFECTIVELY IN THIS ROLE: RESULTS

Thinks Critically – Develops sound conclusions based on analysis of data and deep understanding of the business/ customer; understands complex issues and makes sound decisions based on wisdom and experience; anticipates implications of decisions; finds solutions with minimal guidance

Manages Execution – Organizes, plans and manages projects/processes with simplicity and efficiency; partners with key stakeholders to align interests and remove roadblocks; consistently achieves successful outcomes within important deadlines

Drives Performance – Establishes challenging standards; inspires and holds self and others accountable to achieve results; provides feedback; gives visibility and recognition to others for mastering tasks and successful contributions

Strategic Vision** – Sets a purpose and outlines a future path for the organization; provides clear expectations and shares rationale behind decisions that are made; identifies strategies and objectives OWNERSHIP

Demonstrates Accountability – Honestly assesses self; acts with integrity; open to feedback; committed to continuous learning and growth; does what it takes to get the job done; makes necessary sacrifices; takes responsibility for actions and outcomes

Service-Oriented – Empathetically serves the needs of customers and associates; listens well; seeks to understand diverse points of view to help find the best solution or outcome; provides helpful assistance to others; pursues a high standard of performance

Builds Relationships – Develops positive & inclusive relationships; establishes strong networks across the company; is understanding, approachable and considerate; shows respect for different styles, backgrounds, and perspectives; gives credit to others; is a team player; communicates effectively and tailors messages to audience

Develops Talent** – Builds a diverse and high performing team; differentiates performance based on individual associate successes and developmental opportunities; coaches and provides insights, feedback and stretch assignments to grow and improve talent; empowers team by delegating decision-making where possible to build skill and increase engagement; recognizes and rewards associates for outstanding effort; shows they care about their associates by discussing future opportunities and development plans

Job Type: Full-time

Experience:

  • Softlines Merchandising: 2 years (Preferred)