Full Job Description
Job Description:
ROSEWOOD KONA VILLAGE
Located on the Kona Coast of the Big Island of Hawai‘i, the iconic Kona Village Resort will once again open its doors and welcome back ‘ohana (family) to the historic and culturally rich destination in 2023. Spanning 81 acres of stunning geologic landscape and richness, Kona Village, A Rosewood Resort will draw inspiration from the history of the site, local culture and natural elements.
Less than 10 miles north of the Kona International Airport, Kona Village, A Rosewood Resort will debut 150 unique, standalone guest hales with locally-inspired décor and a privileged sense of seclusion. An array of distinct dining venues, including the original resort’s beloved Shipwreck Bar and Talk Story Bar, will offer elevated yet relaxed experiences. The resort will also offer an array of event spaces and outdoor activities, making it an exceptional destination for meetings, events and celebrations.
OVERVIEW/BASIC FUNCTION:
Responsible for supervising the proper operation of the Spa, Health Club and Recreation in order to achieve maximum satisfaction of the guests.
RESPONSIBILITIES:
Project and maintain acceptable payroll commitment.
Use financial plans for spotting trends, measuring productivity and monitoring progress.
Control ongoing service and product margin analysis to ensure profitability.
Implement opportunities for managing operational costs and boosting the bottom line
Develop procedures for accurate inventory control and monitoring.
Implement full spa product and service purchasing standards and ensure compliance.
Administer staff and client scheduling for maximum revenue generation and profitability.
Develop Spa marketing strategy and ensure a consistent image is being portrayed.
Be proactive in developing publicity opportunities and effectively dealing with media.
Develop and maintain gracious and efficient front desk procedures.
Maintain and update all necessary internal and external guests signage.
Create ongoing in house promotions and activities to stimulate sales, staff and customers.
Guide business decisions by staying on top of Spa industry trends.
Maintain a strong menu of services with both exceptional artistic and aesthetic value.
Consistently develop and grow retail sales through training, tools and demonstration.
Ensure Spa is always staged for maximum buyer impact.
Anticipate, identify and ensure customer needs are being met in the best possible way.
Monitor customer satisfaction with Market Metris results survey.
Develop and deliver credible, competitive, value-plus service to the customer.
Guide staff to become self-sufficient.
Exhibit a professional attitude, diplomacy and an ability to handle difficult situations
Uphold gracious front desk procedures in the booking and handling of customers.
Maintain fresh, effective programs to consistently retain and grow customer base.
Develop and maintain compensation guidelines for customer complaints handling.
Maintain an up to date version of the Spa Procedure Manual ad ensure compliance.
Develop and maintain Spa literature, documentation and process handling requirements.
Attend management meetings and convey all relevant information throughout the Spa.
Hold regular staff meeting to keep staff up to date on all aspects of the Spa’s operation.
Ensure equipment is maintained in good working order.
Maintain professional relationship with suppliers and providers.
Manage inventory effectively, follow purchasing standards and ensure compliance.
QUALIFICATIONS:
Experience: Minimum 3 years’ experience as a Spa Manager/Director at a 5 star hotel.
Education: High school diploma
General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
Technical Skills: Knowledge of Spa Operation management and Spa products; ability to satisfactorily communicate in English with guests, management and co-workers to their understanding; ability to provide legible communication; ability to manage payroll; ability to keep control of the budget; ability to train and develop the Spa departments; ability to motivate the staff and developing incentive programs to improve their productivity.
Language: Required to speak, read and write English, with fluency in other languages preferred.
Physical Requirements: Must be able to exert physical effort in transporting 25 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.