Social Media Monitor for JFK, LGA, and EWR airports

Gateway Group One - Newark, NJ

Part-time

Gateway Group One provides service, and solutions to the people and business of our communities, and is a National leading security services provider and customer care service provider. We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with our Customers. We promote from within our company and you can start with little or no security or customer care experience and become one of Gateway Group One’s many success stories.

Job Description

The Social Media Monitor for John F. Kennedy Airport, LaGuardia and Newark Airports

The selected candidate will monitor, engage, and maintain the Port Authority’s social media platforms for JFK, LGA andEWR on a daily basis. The selected candidate will ensure social media presence and activity are properly integrated with the Port Authority’s Airport Operations Center mission and strategic customer service vision. The selected candidate will work with other JFK, LGA and EWR airport stakeholders as well as other Port Authority airport staff, to implement and disseminate the necessary responses and advisories for our traveling public, while also providing a world class customer service experience.

JFK, LGA and EWR require their social media channels be monitored 24 hours a day, 365 days a year. _ The selected candidate would be required to work rotating shifts, including holidays and weekends, and will also be required to respond, if necessary, to declared airport emergencies including weather alerts, without delay, and work flexible hours during inclement weather conditions._

·Responsibilities:

Monitor, engage, and respond to customer service related inquiries via the Port Authority’s JFK, LGA and EWR airport social media platforms, including but not limited to: Twitter, Facebook and Instagram.

· Monitor all daily social media incidents and events providing updates and notifications to Airport Operations Center (AOC) stakeholders as necessary.

· Serve as a primary social media liaison during airport emergencies and weather-related events, providing accurate, clear and concise communication to the airport community as well as the traveling public, via the airports’ social media platforms.

· At the direction of the Airport Operations Center Manager or their designee, prepare and post critical airport alerts and advisories notifying the traveling public of any incident or event regarding service disruptions, closures, traffic conditions and any other operational changes that may affect travel to/from NYC airports.

· Participate in required training necessary to familiarize Social Media Monitors with all aspects of airport operations, including but not limited to terminal operations, airline operations, Port Authority operations, traffic operations, aeronautical and landside operations and management, third party airport stakeholders, etc.

· Coordinate with Port Authority Media, when necessary, to craft and execute social media messaging to ensure alignment with Port Authority standards.

·Perform other necessary duties as directed by the Airport Operations Center Manager or their designee.

Job Requirements

* College degree in digital communications, marketing or related field

* Prior knowledge/experience using any Social Media publishing tool

* 3-5 years of customer service experience and engagement with customers on various social media platforms

* Good judgement and proven success in addressing customer concerns with sensitivity and care

* Flexibility and ability to work various shifts, as needed

Job Type: Part-time

Salary: $24.30 /hour

Experience:

  • customer service: 3 years (Required)
  • Social Media Marketing: 1 year (Preferred)

Education:

  • Bachelor's (Required)

Work Location:

  • Multiple locations