Now Brewing – Manager, Inside Sales & Customer Service! #tobeapartner It’s not just about coffee. It’s about being part of a different kind of company. A company whose mission is to inspire the human spirit, one person, one cup, one neighborhood at a time. At Starbucks, it’s about connection – with our customers, our partners, our communities and our coffee. Our culture is defined by our values which are to create a culture of warmth and belonging, act with courage and collaborate across disciplines. We are committed to connecting with transparency, dignity and respect while delivering the absolute best in all we do. We are performance driven, through the lens of humanity. And if you’re part of Starbucks, you’re part of something special - you’re contributing to our standing as one of the most recognized and respected companies in the world, leading with Our Values at heart.
“We built the Starbucks brand first with our people, not with consumers. Because we believed the best way to meet and exceed the expectations of our customers was to hire and train great people, we invested in employees.” – Howard Schultz, CEO, Starbucks Coffee Company As a Starbucks Manager, Inside Sales & Customer Service, you will . . .
This position contributes to Starbucks success by effectively managing a cross functional team to achieve annual sales targets for new business, new growth and the retention of existing accounts. Actively supports all portfolio offerings and drives company initiatives, working closely with Marketing and Field teams. This position is accountable to maintain an understanding of the evolving market, report sales metrics, opportunities and threats, evaluating and improving sales administration processes to maximize revenue opportunities within each region. Models and acts in accordance with Starbucks guiding principles. Key Responsibilities:
Building long term strategy to increase sales through initiatives, projects and programs across market segments, in collaboration with cross-functional teams.
Guiding regional and national account sales planning with field leadership and NAE’s to develop business unit programs to achieve targets, goals and priorities; consulting with senior management to identify process gaps, present data and propose solutions.
Providing direction in developing sales strategy and investment decisions for business programs and products by creating models, conducting research, and analyzing actual business unit performance against targets in the operating plans, strategic plans, forecasts and sales incentive plans.
Designing analytic tools and framework to quantify opportunities and risks, and recommends alternatives. Conducts ad hoc analyses as needed to support decision-making and influence adjustments to projects or programs to continuously improve.
Generating and presenting strategic and tactical recommendations to senior management in support of business objectives.
Leading business intelligence platform development, in collaboration with IT and CRM Teams, by onboard new and/or enhance existing technologies and systems that remove barriers and ensure sales efforts receive needed support to service existing accounts and new business opportunities.
Collaborating with related functions such as national accounts, finance, marketing, equipment, IT, distribution and supply chain to ensure sales team efforts are aligned with overall business objectives.
Overseeing the servicing of existing accounts to ensure customer satisfaction, account retention and sales growth.
Developing and managing annual budget/forecasts to meet or exceed target sales goals and company profit guidelines. We’d love to hear from people with:
Ability to align strategy, leverage multi-functional resources, and work effectively across departments and teams
Apply sound business principles and practices to project and change management
Demonstrate logical thinking in gathering and analyzing information to design and implement solutions
Proficiently analyze large quantities of data to determine relevant correlations and communicate trends
Ablity to create compelling business case to gain buy-in for complex cross-departmental solutions
Create presentations and facilitate trainings
Strong financial acumen and negotiation skills
Knowledge of company products, brand portfolios, equipment and service
Business planning, forecasting and analysis
Ability to lead, build and develop sales and/or operations teams in a fast paced, growth environment Partner Development & Team:
Challenge and inspire team members through clear, actionable personal and professional goals.
Developing positive relationships with partners and create programs to address individual motivation, needs, and concerns as well as recognizing alarms or changes in partner morale and communicating them.
Reinforcing individual and team accomplishments by using existing organizational tools and programs as well as by finding new, creative, and effective methods of recognition.
Participating in partner recruitment, hiring, onboarding, scheduling and compensation reviews.
Identifying and cultivating organizational bench strength through consistent networking, coaching and development opportunities.
Summary of Experience (Years)
Foodservice, hospitality, beverage, and/or consumer products (5 years)
Operations or supply chain (5 years)
Leader of large teams (3 years)
Analysis of financial performance (2 years) Let us give you the opportunity to be part of something bigger than yourself. It’s time for you to #beapartner. Apply today!
Starbucks and its brands are an equal opportunity employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities. Starbucks will consider for employment qualified applicants with criminal histories in a manner consistent with all federal, state, and local ordinances.