Sales Consultant/Customer Service

JBRP Lifestyles LLC DBA Naturepedic - Burlingame, CA (30+ days ago)


The Sales Consultant is the key sales position in the Naturepedic Organic Mattress Galleries located in Campbell and Burlingame, CA. This position is the in-store expert on Naturepedic organic mattresses and safe, healthy sleep. Sales of mattresses and accessories and customer service after purchase are part of the responsibilities of this role. In addition, various administrative duties that support the efficient day-to-day running of the mattress gallery are also the responsibility of the position.

The Sales Consultant is empowered to make decisions that benefit the Naturepedic Organic Mattress Gallery while maintaining profit margins and sales revenue goals. The Sales Consultant is the face of the Naturepedic Organic Mattress Gallery and represents themselves and JBRP Lifestyles in a professional and respectful manner to customers at all times.

Duties and Responsibilities of the Sales Consultant

  • Act as the primary sales professional on the sales floor
  • Greet and determine the needs of each customer and use the JBRP sleep consultation procedure to conduct the sales process
  • Become an expert in sleep and the Naturepedic product line and use that knowledge to find the appropriate mattress or accessory for customer needs
  • Maintain knowledge of current sales and promotions, policies regarding payment, financing and exchanges
  • Prepare sales quotes, sales invoices and packing slips according to store policy
  • Conduct daily and weekly in-store Sales Consultant procedures for the Gallery
  • Support the achievement of monthly revenue targets and periodic sales promotions
  • Refresh knowledge on a continual basis including participating in all required sales, product and point of sale training and conducting your own research as needed
  • Interact with the operations team to ensure minimum stocking levels are maintained in-store, conduct inventory counts as assigned and maintain the in-store merchandising strategy
  • Conduct Customer Service duties as assigned including but not limited to telephoning or emailing customers to follow up on quotes, respond to questions received via phone or email and facilitate exchanges
  • Occasional out of store sales opportunities, i.e. attending home shows and events, may be assigned. Hosting in-store events such as sleep focused educational meetings may also be required.
  • Interact with other Sales Consultants and members of the company as needed including attending staff meetings, communicating with other stores to transfer inventory and sharing customer information
  • Other duties as assigned by manager and leadership

This position requires an ability to lift boxes of 25 pounds and to work on your feet daily for up to 8 hours as a Sales Consultant.

Desired Skills

  • A customer service focus
  • Past experience in sales
  • Basic understanding of sales principles and customer service practices
  • Proficiency in English
  • Basic math skills
  • Track record of over-achieving sales quota
  • Hands-on experience with POS systems and familiarity with computer programs such as Microsoft Outlook, Excel and common web browsers such as Chrome and Firefox
  • Familiarity with inventory procedures
  • Solid communication and interpersonal skills
  • Experience in retail sales, especially for luxury or premium products
  • An ability to work in a fast-paced environment with little supervision
  • An ability to make profitable decisions without a lot of supervision according to profit and margin targets
  • Self-motivated to complete tasks and duties on time and meet schedules with short timelines
  • A willingness to learn new things and a motivation to “figure-it-out”
  • Professional business manner both when interacting with coworkers inside the company and when working with customers as a Sales Consultant
  • An ability to ask for help when needed and to seek resolution with management when duties and responsibilities create frustration or confusion
  • Ability to speak Chinese is desired but is not required for this position
  • Positive and enthusiastic outlook

Job Type: Full-time

Experience:

  • Retail: 3 years

Education:

  • High school or equivalent

Required work authorization:

  • United States