ITIL / ITSM Consultant
WWT is currently seeking a ITIL / ITSM Consultant supporting a wide range of clients in the commercial and federal space. This role is primarily a delivery role involving services for Operational Readiness and Maturing ITSM practices within our strong base of Fortune 500 companies. The ITIL / ITSM Consultant supporting will be providing a multitude of services to assist clients with improving their overall IT maturity by applying a WWT established Operational Readiness methodology.
The Consultant may operate in the capacity of Lead or support specific scope elements under the direction of the project lead. A Consultant operating in a Lead capacity is responsible for leading Professional Services' consulting teams during customer projects and oversees the day-to-day operations of a project through completion. The Consultant is the main contact between WWT and the customer for a project. In some cases, the Consultant will lead several customer projects concurrently.
Travel is required and will be approximately 50-75%.
The ITIL / ITSM Consultant will:
Be the primary lead in the Operational and IT Maturity Assessment engagements for a wide variety of clients in different industry verticals
Assess operational challenges within an environment, identify key strategic issues and advise on best alternative course of action
Possess the ability to work in a client environment and develop a multitude of relationships with
Through the application of industry standards and security best practices, develop and recommend plans to structure secure architectures
Understand the organizational interplay in all silos of IT including Storage, Network, Compute, Security and Application Development.
Analyze and assess client facing organizational and process challenges, identify recommendations for solutions, and define a roadmap to successfully implement such solutions
Develop reports and supporting presentations for both client and internal discussions
REQUIRED KNOWLEDGE AND SKILLS:
Serve as Subject Matter Expert (SME) for application of ITIL/ITSM principles in an Advisory Services' assessment, planning or design engagement;
Have broad IT operational experience leading or supporting an enterprise deployment of selected ITIL/ITSM standard processes;
Demonstrate ability to carry out consulting activities, methodologies leading to comprehensive discovery, analysis and technical/business recommendations;
Develop engagements to do maturity assessments or design of IT operations and major operating processes;
Have broad experience with ITIL v2 and ITIL v3 standards and ability to practically apply these standards in a typical customer environment;
Be capable of tailoring focus to specific processes across the range of Service Operation, Service Strategy, Service Design, Service Transition and Continuous Improvement;
Have demonstrated experience in designing/applying operating process expertise in settings such as Service Desk, Network Operations Centers, Data Center operations.
5-10 years of ITSM, ITIL or Operational Leadership
Preferred certifications: ITIL, Six Sigma, TOGAF, PMP
Knowledge of current and upcoming security technologies and operations
Experience in conducting Operational Readiness Assessments
Experience in ITSM operations and policy development
Extensive ability to perform concurrent tasks in complex environments and adjusting priorities
Ability to communicate and modify approach, language, and style to different audiences
Extensive experience in organizing resources, establishing priorities, and leading security initiatives
Must have excellent communication skills, writing skills, and the ability to work with team members at all levels
Must be a performance-driven team player with an excellent attitude
World Wide Technology, Inc. offers excellent benefits and competitive compensation. Visit our company web page at www.wwt.com for more information.
Equal Opportunity Employer Minorities/Women/Veterans/Disabled