Front Desk Associate

Connected Cannabis Co - Santa Ana, CA (30+ days ago)

Position Summary

Provide outstanding customer service to all while supporting the day to day operations of a retail dispensary.

Essential Duties and Responsibilities

Greet all patients with a positive and warm welcome.

Operate front desk computer, check in patients, update patient files.

Process paperwork for new patients, data entry

Provide all new patients with a brief explanation of services..

Strong computer skills with office programs.

Word, Excel, PowerPoint, Email.

Supervisory Responsibilities

Not Applicable

Authorities for Position

Not Applicable


High school or equivalent

No prior experience required; however, prior experience in the cannabis industry is a plus.

Work a schedule reflective of availability established at the time of hire, with the ability to increase hours based on business needs which may include weekends and/or holidays.

Certificates, Licenses, Registrations:


Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

Communication - Clearly conveys ideas and concepts. Demonstrates active listening skills.

Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.

Ethics - Treats people with respect; works with integrity and principles; upholds organizational values.

Physical Requirements/Work Environment:
Must be able to lift up to a maximum of 50 lbs. occasionally without assistance.

Frequent talking, including phone use, hearing, use of hands; sitting for extended periods of time, occasional standing/walking, reaching with hands and arms, balancing, stooping, kneeling, bending and crouching.

The noise level in the work environment is moderately loud.