SCFK Program Manager Job Description
The Sports Club for Kids Program Manager (PM) is responsible for ensuring the smooth, efficient and profitable operation of the Sports Club for Kids Program (SCFK) within a club. The PM will also work closely with and receive direction and guidance from the Sports Club for Kids Program Director (PD). The PM manages the SCFK staff.
The SCFK Program Manager role achieves success through embodying our core competencies (Create the TSI Environment, Build a High Performing Team, Achieve Measurable Results).
Create the TSI Environment
Models the core attributes of a successful employee with the utmost integrity, lives the mission and empowers others to do the same; focused on building meaningful relationships with members, their kids and team members.
Modeling and promoting the Clubhouse Rules.
Being available to team members to address questions and concerns.
Ensuring that the club provides high levels of customer service, a consistently clean club, friendly service and responds to member feedback.
Creating a strong sense of team by fostering collaboration, communication and alignment amongst team members.
Actively listening to member and employee concerns, addressing issues before they become problems.
Adhering to all TSI policies and procedures including, (but not limited to) timeliness, codes of conduct, uniforms and timekeeping. Setting expectations around the same for team members.
Build a High Performing Team
Actively facilitates self and team member development; constantly seeking new ways to build skills and competency; elevates the brand experience.
Creating an environment where employees thrive and look forward to coming to work.
Sourcing, recruiting and onboarding qualified SCFK team members.
Delivering relevant and effective coaching, training, feedback and performance management directly to team members.
Creating robust development plans for team members who want to take on stretch assignments or progress to another role.
Overseeing and delivering high quality SCFK programming.
Educating and training all club team members concerning SCFK programs and offerings and how to discuss SCFK with club members and guests.
Overseeing tasks associated with the administration of the SCFK program including (but not limited to) payroll and scheduling.
Working with club team to maintain a clean club and constantly striving to improve overall cleanliness.
Completing walkthroughs of SCFK area and club. Create action plan to remedy areas of concern.
Maintenance of equipment.
Responding to member feedback in a timely manner.
Achieve Measurable Results
Meets and exceeds company goals and metrics surrounding employees and members; never satisfied with the status quo.
Hitting all key metrics in sales, revenue, retention and cost management.
Partnering with other club managers to provide ongoing coaching and training to team members as appropriate.
Growing SCFK membership and participation. Set daily, weekly and monthly SCFK sales, revenue and head count goals and monitor club’s performance towards goals.
Managing SCFK budget for labor, supplies, equipment and other costs.
Reviewing and analyzing profit and loss statements.
Identifying opportunities for new revenue through the SCFK program.
Required Skills and Experience:
2-3 years of management experience, including direct experience in profit and loss management, revenue generation and people management.
Physical demands include ability to regularly walk through all areas of the club, and bending and lifting (e.g., picking up towels, restacking of weights, moving of equipment as necessary).
Must be able to work full-time hours necessitated by business need, as scheduled by the PD .
AED/CPR Certified .
BA or BS degree (preferred) .
Prior experience working with children preferred.
Florida Applicants Only:
All Florida applicants applying to a role working with children must complete a background screening during the application process through DCF.
Massachusetts Applicants Only:
All Massachusetts applicants applying to a role working with children must complete a CORI/SORI background check during the application process.
Philadelphia Applicants Only:
All Philadelphia applicants applying to a role working with children must complete an additional background clearance.
Due to the nature of the business, Town Sports has specific scheduling guidelines for this position.
Team Members are required to work 3 out of the last 4 days of the month, with the last day of the month being mandatory.
TSI does not authorize vacation time in the months of January or September.
This position does not have a set schedule month-to-month and is subject to changes based on the needs of the business.