- High School Diploma or GED
- Certified Medical Administrative Assistant
- Microsoft Word
- Certified Medical Assistant
- Microsoft Office
Planned Parenthood Great Plains (PPGP) seeks two (2) Reproductive Health Assistants in the Comprehensive Health Center for this 21st Century health care provider and advocacy organization dedicated to its mission to uphold the standard for providing high quality sexual and reproductive health care, provide education that promotes informed proud and authentic sexuality, and change the culture through proactive advocacy to ensure equality in reproductive and sexual decision making.
The Reproductive Health Assistant will participate in a team approach to patient care and communicate effectively and sensitively with patients from a wide range of backgrounds and ages while serving as a patient advocate. The RHA is responsible for assisting in patient services including, but not limited to, patient relations, appointment scheduling, cash handling, lab, and patient education. The Reproductive Health Assistant will have the ability to work at the Front Desk, as a Patient Educator, in phlebotomy, and assisting with medical care.
Essential Job Results
Provides exceptional customer service to patients while contributing to the financial success of the organization by collecting appropriate patient fees and co-payments and soliciting donations from clients per PPGP guidelines.
Conducts patient educational sessions including providing informed consent counseling to ensure that the patient understands and agrees to his/her medical care, and that the patient makes voluntary decisions in the absence of coercion.
Prepares patients for the health care visit by directing and/or accompanying them to the examination room; provides examination gowns and drapes; helps them to position themselves for the examination and/or treatment; arranges examination room instruments, supplies, and equipment.
Performs front desk functions including answering phones, greeting and checking-in patients, verifying insurance, and managing in-office billing and fee collection, preparing, organizing and maintaining electronic medical records in EMR/EHR system.
Verifies patient information by interviewing patient; reviewing and/or recording medical history; taking vital signs; confirming purpose of visit or treatment, and reviews medications and allergies. Completes records by recording patient examination, treatment, and test results.
Counsels patient on options after pregnancy, including: parenting, adoption and abortions.
Supports patient care delivery by assisting health care providers during examinations; prepares laboratory specimens; performs basic laboratory tests on the premises; disposes of contaminated supplies; sterilizes medical instruments; and performs other procedures as requested.
Screens financial, medical and social history with correct documentation of patient information.
Conducts tests according to CLIA standards and adheres to OSHA regulations when handling biological matter.
Adheres to all money handling procedures, collecting co-pays and other patient payments.
Verifies patient’s insurance, determines patient payment responsibility at the time of service and posts all charges and payments received at the time of service to the billing system.
Collects health plan authorization, insurance cards with picture ID’s, completes appropriate forms and obtains signatures per PPGP policy.
Enters data accurately for patient visits and fees in EMR/EHR to increase accuracy and efficiency of claims process.
Maintains confidentiality, prepares deposit slips, runs end-of-day reports for delivery of daily deposit to bank as instructed by the Health Center Manager.
Adheres to PPGP goals and policies regarding professionalism, minimizing patient wait time in the Health Center and on the phone, adhering to a system for addressing patient complaints, and implementing patient satisfaction surveys following each visit.
Provides clients with accurate information regarding PPGP services, including questions pertaining to contraception, options, and funding sources.
Complies with regulations regarding patient rights.
Understands and complies with Child and Minor Abuse identification and reporting.
Demonstrates adherence to the “In This Together” principles when dealing with co-workers, staff and patients
Supports and carries out PPGP’s Mission: upholding the standard for providing high quality sexual and reproductive healthcare; providing education that promotes informed proud and authentic sexuality; changing the culture through proactive advocacy to ensure equality in reproductive and sexual decision making.
Supports PPGP’s Strategic Plan and ensures accountability through successful implementation of assigned objectives.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
High School diploma or equivalent required. Registered or Certified Medical Assistant or related field preferred. Prior working knowledge of NextGen system preferred.
Possess excellent reading and comprehension skills.
Demonstrate self-motivation and ability to work independently within a fast paced environment.
Adhere to PPGP’s non-discrimination policies. Effectively interact with co-workers and patients with diverse ethnic backgrounds, religious views, political affiliations, cultural backgrounds, lifestyles and sexual orientations and treat individuals with respect and dignity.
Effectively present information to groups and individuals through verbal and written formats.
Demonstrate proficiency with Microsoft Office applications including Word, Excel, PowerPoint, Outlook, and Email.
Be detailed with ability to assume responsibility and effectively prioritize multiple duties.
Ability to work effectively in a team, creating collaborative relations with others.
Possess ability to work in a fast-paced environment and maintain a professional posture.
As a direct service provider, must maintain good physical health verified by physician and must be free from tuberculosis.
Travel throughout all parts of the facility, affiliate and community as needed.
Ability to effectively present information and respond to questions from staff, managers, clinicians, patients, and the general public. Bilingual fluency in written and oral Spanish and English preferred.
Certificates, Licenses, Registrations CMAA—Certified Medical Administrative Assistant preferred
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret technical instructions in mathematical form.
Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
REPORTING RELATIONSHIPS AND PRINCIPAL CONTACTS
Reports to the Health Center Manager. Other principal contacts include Nurse Practitioners, Medical Assistants, Revenue Cycle Manager, Billing Specialists, Call Center Schedulers, and Vice President of Health Services. Work involves extensive public contact with PPGP’s patients and representatives from insurance companies.
EOE/AA—PPGP is an equal-opportunity, drug-free employer committed to diversity in the workplace. Minority/Female/Disabled/Protected Veteran/LGBTQIA.
Only those candidates including a cover letter with salary information will be considered for this position.
THE WORK OF PPGP
For more than 82 years, PPGP has been delivering high-quality, affordable, reproductive health care services. By providing health services, education, training, and advocacy, it seeks to help individuals make informed decisions about their reproductive health, family planning options, and sexuality. In order to make these ideals a reality, PPGP provides people with accurate information and access to highly trained practitioners for preventive care. PPGP sees a world in which every child is wanted and every woman is trusted to make her own decisions, every choice regarding sexuality is personal and respected, and everyone has access to affordable, quality health care.
This position joins PPGP at a pivotal point in its 82-year history. PPGP is working to expand and revitalize its health center footprint in Arkansas, Kansas, Missouri, and Oklahoma regions, and reinvigorate its education, outreach, and advocacy initiatives to educate a new generation of reproductive health and rights supporters and to promote greater access to affordable contraception, preventive treatment, safe abortion, and other critical reproductive health services.
As an affiliate of, and accredited by, the Planned Parenthood Federation of America (PPFA), PPGP operates 12 high-quality health centers throughout Arkansas, Kansas, Missouri, and Oklahoma, with a centralized call center and online appointment scheduling. PPGP serves people from diverse backgrounds and with diverse needs. PPGP currently provides reproductive health services in Little Rock and Fayetteville, AR; Wichita, KS; Columbia, MO; the Kansas City metro area; and Oklahoma City and Tulsa, OK. The medical staff includes board certified OB/GYN and family medicine physicians, as well as nurse practitioners. PPGP’s nurse practitioners collaborate with physicians to provide sexual and reproductive health care, perform examinations, and diagnose and treat infections. PPGP receives Title X funding in Missouri and accepts Medicaid and private insurance in Arkansas, Kansas, Missouri and Oklahoma. In 2016, our health centers provided comprehensive reproductive health services to approximately 50,000 patients.
PPGP provides comprehensive, age-appropriate sexuality education to more than 10,000 participants each year across our four states. Our education programs promote responsible behavior and honest communication with peers, parents and adults. Teens are given information about how to deal with social pressure and are given medically accurate information about contraception. Programs offer a variety of interactive sexuality education presentations to schools, churches, and community groups on a broad range of topics.
PPGP is a leading advocate for the sexual and reproductive rights of women and men in Arkansas, Kansas, Missouri, and Oklahoma, working tirelessly to block legislation that restricts access to sex education, contraception, and abortion. To conduct more in-depth advocacy efforts, PPGP created Planned Parenthood Great Plains Votes (PPGPV), a sister corporation of PPGP organized under IRS Section 501(c)4. This classification allows PPGPV to engage in political activities and make additional lobbying expenditures that would not be allowed under PPGP’s 501(c)3 tax status. PPGPV maintains professional lobbying programs in Little Rock, Topeka, Jefferson City, and Oklahoma City; monitors federal, state and local legislation and analyzes its effects on PPGP and our patients; informs supporters about proposed legislation and encourages contact with their legislators; and recruits, trains and supports volunteers to work in a variety of advocacy roles.